SureStay Hotel by Best Western Ontario Airport

Nice place

No gluten free choices at breakfast like hard boiled or scrambled eggs sausage or g free breads. Poor idea of breakfast choice and no variety of tea.all ice machines broken also. Need at least extra towel and washcloth

Room was clean..good for one night

One of the best hotels I’ve stayed at in a long time. The man who checked us in was super friendly, check in was such a breeze! The room was simple yet comfortable. We will definitely come back again!

Everything was great. I could just hear the freeway noise from my room. But other than that everything was great.

I wish I had grabbed his name so could properly give him his props!

We had a great stay overall. The staff was kind and rooms were clean. Shower leaked pretty bad but again - we enjoyed the stay.

Our bathroom smelled terrible, one of the beds mattress cover was stained/soiled, they wouldn’t give us towels as they stated they didn’t have any then we asked again the next day they stated the same thing but then gave us two after they said they clean rooms every three days. The staff at the front were out for about 25 minutes and we needed to have our key re-keyed and when the guy came he stated he was stuck in traffic.

I asked about bath towels because there were only two in the room, even though there were four of us and I had booked the room for four people

It was close to some shopping centers.

Continental breakfast, meaning cereal, muffins and juices. The caucasian elderly lady that was a worker by the food was VERY unprofessionally rude when asked a simple question. This world is already brutally cruel, it literally doesn’t cost anything to be kind no matter what color you are or what you look like. She came off very judgmental. Just overall unprofessional for her age.

Sure Stay was conveniently located in Ontario near the airport. The price made it a fairly good value. There was no room service provided during my stay, and in room coffee was not refreshed, but fresh coffee was available in the lobby. The breakfast was minimal continental style, but healthy enough. While not fancy, the room was clean and comfortable, the staff was available and responsive. The location is excellent, and the area was safe.

Superb

Staff wrte very friendly and helpful. Plenty of parking and food nearby Cons: rooms were not the cleanest several dead bugs on the walls , at least two dead flies on top the lamp shade and rust on the lampshade as well. Bathroom ceiling mysterious gray spotting afraid it might be mold but unsure. Random spray marks on walls and TV. Door peephole broken toilet paper put in its place. As a woman I would have liked to have known that before doesn't feel safe considering someone can look into my room. For a non smoking hotel there were plenty of times I smelled smoke in the middle of the night. Smoking only areas not inforced neighbor was smoking right in front of the door so the smell bothered us then as well. The bed was uncomfortable my partner and I had aches after the fact , the pillows were very thin as well. Fitted sheet came up and I saw splatters on the mattress. Blanket did not cover entire bed which was odd. The AC was inconsistent and very loud. Bathroom was fine , shower curtain served no purpose very thin and water still pooled outside of tub and onto toilet seat as well. Kind of difficult to avoid wet carpet in the situatuon. Entire room on the final night had a bit of public bathroom smell possibly filtered in from vents. In short: if you need a cheap place to stay, wouldnt choose here. But if you have no choice ,its a room. The reception staff are the best part of this location.

Horrible experience. First, key cards died before I can even get to the room. Then daughter got locked in bathroom. Slider door was broken. Front desk knew about it but still didn’t offer to fix. So door had to be left open when using the bathroom. No other rooms available. We accidentally spilled a drink on the bed and had to change our own bedding. Also reserved room for 4 guests and only had 2 towels. Lastly no hair dryer in room. Again went to the front desk for the 5th time and had no available hair dryers. Ice machine broken. While in lobby witnessed another guest have a difficult time getting to his 3rd floor room. Elevator would not work for him and he kept coming back to front desk for assistance. Will never stay here again. Highly DO NOT recommend.

Nice property

I like that it was conveniently located to my conference center. It was also on the rhino route, which made it, especially helpful for getting to places since I had flown in.

Customer service and pool. Not clean enough, bedding wrinkle pillow cases, awkward bed, outdated, appearance carpet dark place, elevator key placement, smell like mold/mildew, room spells, door to bathroom hard to close, room needs paint, stain on chair Room 307. It looks better on outside.

Staff was super friendly while checking in. The room was clean and quiet. Parking was great. Couldn’t beat it for the price

Nice staff cp hight Room cleaner