Best Western Ontario Mills Mall

The indoor pool was the best .

When arrived I was told no loud music or party’s mind you I am in my 50 s the bathtub was flooding when showered. When I left I asked the man at the front desk if I can have my bed made and new towels I was gone for a few hours came back nothing was done. Come to find out he was the maintenance man no one was at the front desk no staff to complain to. When asleep at 8 am I heard a vacuum going on in the room above me. I stayed in room 302. Horrible for my first stay at best western. 👎 also the curtains smelled like they havnt been washed In years. I’m not one to complain but this was a bad experience for me.

Clean room, helpful staff

Our room was clean & perfect for our 1-night stay in Ontario. We enjoyed our stay here and would return to this specific hotel due to the kindness of the staff & the cleanliness of the entire hotel, especially our room.

Easy check in, amazing staff, clean, comfortable, great location

Rooms were large and bed was very comfortable. Breakfast was ok. Definitely will stay there again.

It's a quick walk to Ontario Mall other than that I can't say anything

Everything is always great when I stay at this property no complaints at all.

Affordability & Cleanliness

It was well cleaned, the staff was very helpful, the breakfast was great every day. It's in a great area, safe. Would stay here again. The only downfall was there weren't any carts to pack up our car on the day we left. There was remodeling going on &the workers were using the carts to move the pieces of furniture. My husband had to go back to our room 4 times & on the 3rd time, he had to use the stairs because he was told the elevator wasn't working. We know technically it isn't the hotels fault but the workers/movers were using the carts to move the new/old furniture. We have a baby so I couldn't of helped him bring down our stuff without leaving our baby alone. This caused for us to check out a little bit after the assigned time but the staff apologized & understood.

It was an amazing experience, from beginning to end

The room was well decorated. Breakfast was good. We liked the proximity to Ontario Mills Mall

The bed could be a little more comfortable

The outside was a bit sketchy. It isn't really the hotels fault, but the city and state who have let down the citizens. Homeless in the area, setting up camp near the parking lot.

The front desk agent had a amazing attitude and made us feel very welcome No complaints

Stay is good noise a bit

I love the location and how clean it was

Location, breakfast, confortable beds, free flowing coffee and tea. None

My friends and I totally enjoyed our short stay.

Good place to stay.