DoubleTree by Hilton Omaha Southwest

Clean rooms and easy check in and out.

Carmen (at the front desk) is a super star! Very helpful, friendly. Room was clean but a bit tired. Bathroom sink design was poor.

A complimentary breakfast would be nice for a Hilton. Had to buy breakfast at the attached diner.

Coffee should be complimentary

Room had a water leak so the carpet was wet the entire time. Called and they basically said nothing they could do. Shower was AWFUL. Water pressure was so high you couldn’t even stand under it and you couldn’t adjust the shower head any direction so it sprayed only in your face and completely out of the shower so the bathroom floor was soaking wet like it flooded anytime you showered. Front desk staff was friendly but the hostess for the breakfast at Vida was INCREDIBLY rude. There was no food left at the buffet that we paid $15 a person for and after waiting 20 minutes for food to be restocked, I asked if I could just order off the menu instead because there was no insight into when the buffet would be re-stocked, the hostess gave me huge attitude and was super rude stating that me my family (7 year old and 4 year old) just needed to be patient and wait. Absolutely would not recommend staying in this disaster of a hotel.

The staff was excellent.

I had to add a third night and was told by front desk rate would be $143. Actual charge was $299. Upon checkout desk clerk was unable to help me as there was no manager on duty. Very frustrating.

Exceptional

Friendly check-in, clean room and bath, great breakfast right off I-80. We must have been upgraded because we got a suite.

I booked this room because it was close to where I needed to stay. Also, it had decent reviews about cleanliness, especially the bathroom. I did not find this to be the case with my room. The carpet was not vacuumed very well, and my bathroom was NOT clean. There was black hair everywhere… in the sink and bathtub, as well as on the countertop. I would have asked for a room change if it hadn’t been so late at night when I arrived, and I was tired after traveling. Also, I did not find the staff to be very helpful with answering questions. There were 2 bottles of water in my room, and after opening one, I discovered that they were NOT complimentary, but I would be charged $3/ bottle! With the price I paid for the room, they could have given 2 bottles of water! I decided to not open the second bottle, as I was led to believe that I would not be charged for the second, as long as it was not opened. I was still charged $7.50 for the water when I checked my credit card statement a couple of days later. My breakfast was good, but pricey. Understand that this is also NOT a complimentary breakfast! When I booked the room, I was given the option of adding my breakfast for $12.00. I decided not to do this as I don't eat much. I was just planning on having some fruit and yogurt and coffee. That was even expensive! I highly recommend that you pay for the breakfast when you book, if given the option. I do NOT recommend this hotel and won’t be staying again.

Cameron was incredibly sweet throughout the entire check-in process and made us feel very welcome. The rooms were clean and well maintained. The customer service was exceptional from everyone we interacted with, from the front desk staff to housekeeping. The entire team went above and beyond and truly made our stay enjoyable. My only suggestion would be to extend the breakfast hours, but otherwise everything was wonderful.

Exceptional

Meh

Very friendly staff, location was perfect. Roma were clean and comfortable. I would stay again!

Bed was very comfortable. Room and bathroom were clean. Friendly and professional staff.

This hotel is a 3-star. Too much noise, rowdy guest and parking is utilized by many 18 wheeler trucks!!!

parking felt safe

Great staff and nicely decorated, comfortable room. The pillows and sheets were excellent, but the mattress seemed rather old fashioned with springs; not very firm. Toilet paper holder was falling off, otherwise everything was in nice conflation. Wouid stay here again for sure.

Exceptional

We stayed here Friday-Monday. We had no hot water until Monday.The hotel said it was due to them being booked at capacity for the past 3 weeks and to reach out to Expedia. Expedia took way too long to respond on chat and I really just wanted to enjoy my vacation. If you decide to stay just call to see if they will have hot water.