Hyatt Lodge Oak Brook Chicago

Beautiful property! Parking was kind of pain but would definitely stay here again.

The parking is very far away from the hotel itself. They do offer valet with room for about 25 cars in their roundabout though. The property itself is stunning and the room was perfect. The walk to their parking lot is about 10 mins and not a straight shot. If you are fully made up, in heels and going to an off site event, it’s a light cardio work out to get to the car. Not ideal for summer or winter weather conditions. The staff was lovely.

The service was wonderful. Beautiful property.

The hotel is lovely. The pool and hot tub are awesome. The grounds are beautiful. The only problem was that my reservation included breakfast and no one told me I was just supposed to give our room number at the restaurant. So we paid for breakfast. When I looked at my reservation and discovered it was supposed to include breakfast I spoke to someone at the front desk and after much discussion he said there was nothing he could do. Someone should have told me when I checked in. So frustrating. Easily prevented or remedied.

We stay at this property several times a year and we usually have a good stay. This one had several issues with room. However, the manager did call me back to make sure he addressed all of the issues with Housekeeping, Operations, etc. I was glad to see the genuine concern as I do intend to return to Hyatt Lodge.

Unfortunately, we did not get the opportunity to stay at this beautiful hotel. Only upon arrival was I notified that the hotel had overbooked for the weekend and since we booked through a third party (Hotels.com) our reservation did not take priority. The manager booked us another room in a different hotel and I was told the cost of the room would be taken care of by Hyatt. It was extremely disappointing and quite irritating that we were not notified sooner or given an option of hotel. We were booked at the Sleep Inn, which was a nice hotel, but definitely a down grade from what I had booked originally. The assistant manager agreed to take care of the Uber bill to get to the other hotel, but only after I asked. Although the situation was handled, he didn't seem to care at all for our inconvenience. He acted insincere in his apology. I will not be booking any more hotel stays at this location or through Hotels.com. I would advise the same.

My favorite place to stay in Oakbrook! The staff is always wonderful, and the amenities are second and none!!

Amazing location, amazing amenities the pool was great the kids played all day. Very clean facilities.

The mattress on the bed in our room was terrible!!! For all the amenities and stuff, the hotel should still focus on having the best quality bed for their guest! My wife and I did not have a good night sleep at all.

The food was just ok. The walk from the parking lot to the hotel was around 5 min, which was unexpected and valet service is only available on weekends.

Great experience

Staff was friendly and helpful. The food was delicious, we add breakfast included to our stay will recommended saved us some money.

Everyone working at the front desk was more than helpful over the multiple days I stayed. I will for sure stay here again next time I go to chicago.

I liked location. Unfortunately reception has been pretty bad. I was not given room though I booked it thru Expedia Stays and paid full room rent in advance. I was turned away in the mid night when I reported to check in.

Very family friendly, super clean, beautiful property. Pool is amazing it’s huge!

Large property that makes you feel secluded. Huge indoor pool that’s great for kids and a great lounge area to hang out.

Very nice place. Unfortunately the pool had been rented out the night we were there, so we weren't able to try it out. Enjoyed the nearby central park

Amazing time will be back again

The hotel is so great! The pool on a Saturday night at 9pm is a mess - towels everywhere, toys, trash, etc. Also saw someone pour a packet of bubbles or salts in the hot tub.

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