Wyndham Garden Brooklyn Sunset Park

Enjoyed our stay! Thank you.

Stayed from Thursday to Saturday. Asked for my room to be cleaned 3 times. Wasn’t cleaned once during my stay. Asked for spoons (I had icecream) and towels the last night. They never came. They said “we went to the wrong room.” Ok so you just stop trying because you forgot the room? Then said “we don’t deliver spoons.” Ok then tell me that. I ain’t lazy. I’ll go down and get it myself (which I did) but don’t tell me you’re coming then blame it on forgetting the room number. Holy incompetence. Manager blaming everyone else when that’s your employees. Other than that, hotel was ok. Could’ve been better if I didn’t have to reuse the same towel 2 days in a row or have to go get everything myself. Worst customer service from a hotel. Can’t believe they made that many excuses for their own mistakes and laziness.

Had a great time during our stay, the staff was awesome, Jay at the front desk was especially helpful!

Everyone was great. And the cleaning team deserves a raise, they did a great job!

First, the positive side of our stay: this was due to the hotel’s reception staff, who were consistently friendly and attentive toward us, regardless of their shift. The housekeeping team was also very kind and accommodating. We would like to take this opportunity to once again send our regards to the entire team. What overshadowed our stay the most was an incident involving the safe in our hotel room. One evening, despite entering the correct code, the safe would not open. We had not forgotten the code, contrary to what the Front Desk Manager claimed on site. During all subsequent attempts to open the safe by hotel staff — including the receptionist, the maintenance technician — using a master key or by connecting it to an electronic device, were unsuccessful. In the absence of a master code, which surprisingly they did not posses, the safe could only be opened mechanically using a saw. Before this, we had pointed out that our valuables, documents, and medication were inside. We were told that this was not the first time such an incident had occurred and that the maintenance technician had experience dealing with it. After the safe was cut open we discovered that the sparks resulted during the sawing process partially burned the medical certificate accompanying the medication, along with the surface of our wallet and our AirPods cases, which were also partially damaged. Luckily our passports were stored in a separate plastic sleeve and were therefore unaffected. It was disappointing to see how casually and lightly the Front Desk Manager viewed the entire situation. He tried to offer us a breakfast voucher as a so called “compensation”, which we turned down, because it wouldn’t have helped us at all. We also found the maintenance technician’s statement—that the master code had unexpectedly not worked—to be unprofessional, as was the overall handling of the situation. We had travelled from Europe to the United States. Had the passports also been damaged, our return journey could have been significantly complicated and could have resulted in additional financial costs and loss of time.

Amazing experience & Joseph at the front took excellent care.

Clean, convenient parking

The hotel is comfortable and convenient. The property is well maintained, generally. The hotel is starting to show its age with some minor details in the rooms; a good refurbishment is recommended. Never the less, I recommend it, if your looking for a convenient place in brooklyn.

Very good

The service was great, the room was clean but really small. Great location, for someone looking to explore Brooklyn. I would definitely stay here again.

Room was nice, comfortable bed and pillows, and clean. Bar was not open one night

The room,even though it was smallish, it was comfortable. The bed and pillows were good. There was a fridge and a coffee maker. The paid parking on the premises was a plus. The 36th and 4th train station was within a few minutes' walk. The Mexican food around the hotel was yummy. It was close to Sunset Park. A shoutout to Youcef at the reception. He was very friendly and helpful. He always welcomes you with a big smile.

Don’t stay at this hotel!!!! It’s a big scam! They charge you 50$ for parking!!! This charge was not listed on the time of booking! From a 200$ total payment I ended up paying over 300$! Stay away from this place!

There was one guy at the counter who was really nice Everything but the staff.

Amazing location - 3 blocks to the subway, heaps of restaurants and shops right nearby. Staff were so lovely and helpful, felt safe and cared for :)

Yousef and Chris were extremely helpful and pleasant. The hotel was clean and the room had a gorgeous view of the Manhattan skyline. The shower was nice and big- plenty of room to spread out your toiletries. The restaurant was small but perfect for a quick cup of coffee and a muffin to go. The chef/server was very nice! I really enjoyed my stay!

Front desk was great location...

Clean location to concert venue Loud outside

It’s clean and colorful but the staff are the best. Breakfast could be better

Very good