Hyatt House New York/Chelsea

The staff were extremely rude and unwelcoming. There was a lady being trained and it seemed as if she was in training to be rude and dismissive. I will never recommend anyone to stay here. Extremely unprofessional.

The Hyatt house, staff, room, and breakfast was all amazing. Everyone was so kind and helpful that we will definitely be going back anytime we have to stay in the city

We had an amazing stay at the Hyatt. This is our second time. We were greeted at the lobby with a smile from Sasha and we were put in a room with a city view as requested. The food at breakfast is always great and the staff are courteous and wonderful. The hotel is really clean and a few steps away from everything. The manager Vonetra is awesome! I would always go back to this hotel and I highly recommend to friends and family. Everything was GREAT.

Great breakfast, close to attractions and subway, friendly staff

Exceptional

Spacious room, kitchen

I love that it was clean, bed were comfortable. The views were amazing.

Made a request for a room with a view and the view was spectacular. Breakfast was a great inclusion. Room temperature was very unsettling. One minute freezing cold, next extremely warm. Woke up with sore throat and blocked nose every day. Breakfast finish time was too early during the week.

I´ve expected for the elevator a lot for checkout. They were used by cleanned staff and there were only two elevators

Exceptional

Loved the communication about the Balet. Super easy to use.

Location was amazing Room was on the small side and drawers in chest would not close Breakfast time ended at 9am! we did not catch it even once. Need to extend to at least 10:30

I liked everything. And the staff was politeness was unique. From the reception to the kitchen from 1 to 10 , I give 11. As I said , everything was amazing! I do recommend, and I really will be back when I have the chance .

In a very good location. The staff at the reception would be more wellcoming. There is no complementary water available in the room.

Very good

Lovely rooms, very helpful staff, area is good.

Breakfast was lovely

The roof terrace was incredible, the views at night were amazing. We found ourselves up there nearly every night just watching the world go by. Breakfast was great each morning, slightly different hot food offering each day but the same essentials every day; cereal, bagels, bread, fruit and yoghurts. Room was cleaned every day with fresh towels. Was 10 minute walk to time square and 2 minutes to nearest subway station. Would definitely stay here again.

Perfect location.. Sasha the receptionist went whey over with helping us. We stayed for 15 days

Very good