Hotel Indigo Lower East Side New York by IHG

The pool is no longer functioning!

I got there on Friday where I was met by staff that were not very welcoming. It’s hospitality is what I’m asking for not my ass kissed…. yes it was overcast day and raining Saturday but the pool was closed until further notice. Nothing gf on the very limited breakfast menu. I wanted a strawberry matcha but they didn’t have any flavorings- nothing. They gave me Splenda. There were a few nice staff I would say. The room was clean enough and it was spacious good for 2 friends. Absolutely fantastic location… I wouldn’t stay here again tho due to overall cleanliness and staff’s lack of hospitality…

Will not be back.

The location and ease of access to so much is nothing short of amazing. So amazing that it makes up for the handful of shortcomings Hotel Indigo had. The things that bugged us: The overhead shower head didn’t work, only the adjustable handheld shower head. The overhead one did however drip really cold water on us while showering with hot water from the other nozzle. Easy to avoid by standing in a certain spot, but not preferable. Our air conditioning unit needed to be fixed on our second day there. That made the room a lot more comfortable, but it also caused the unit to a lot of rattling sounds. It didn’t bother us much, but I could see it bothering others. I think the hotel as a whole could be improved by having filtered water available at more locations than just the fitness center, (even just the lobby) and maybe a few more floors with access to ice machines. The location was too perfect to let these small things bother us very much. As a relatively low maintenance guest, I’d give Hotel Indigo a solid 4/5 stars. Wouldn’t take much to get me to 5.

The staff is super friendly, helpful and kind.

clean room

Unfortunately the pool was closed for refurbishment, the primary reason I booked here and the gym was undergoing a refit with very very limited equipment. I've stayed here before and it is a great hotel but I felt disappointed that the pool was closed, especially in the hot weather and use of the gym was limited. Great location and the rooftop bar are superb. Lots of great local spots as well and walking distance to subway

Room is clean, staff is always so polite! I always stay here when I come back to the city. The rooftop bar is also so fun

First - we were told our Amenity Fee would be waived because upon arrival, we were told the rooftop pool was closed due to leaking. It was literally one of the only reasons I chose this hotel, and we were not made aware of this prior to our cancellation date. Sure enough, I should have checked the bill prior to leaving - no Amenity Fees were waived. Now the rest - you can tell the hotel was trying to update the rooms to make them more modern, but in the bathroom particularly, they failed miserably. Fun, stylish tile that they either didn’t install correctly or don't know how to clean because it was full of mold and mildew. The table in the room had spilled coffee on it when we arrived, despite being told our room wasn’t ready an hour AFTER check-in because it hadn’t been checked by a manager. I was very disappointed in the overall cleanliness. The beds were uncomfortable and pillows were hard as a rock. The cleaning staff was friendly each morning, along with the front desk staff, but I’m still frustrated with the extra fees we were charged since there were…NO amenities to take advantage of. Would not stay here again.

This property can use some updating, my room was missing a night light on one side of bed. It was ripped off wall & never replaced. The club on the rooftop did not allow us to have a restful night, it was loud beyond comfort. Sadly I would not return to this property & the neighborhood is very congested with tons of kids screaming, bar hopping, clubbing & not relaxing at all!!! It was all night into the morning hours! Extremely disappointed as I booked this night for my husbands Father’s Day celebration.

The pool wasn’t open but Mr. Purple was a blast

We got this hotel for the city view and the rooftop pool. There was no city view and the pool was closed down for maintenance

This is not a place to stay with children. They should make it more clear when booking that there is an entire nightclub on the rooftop so kids will not be able to use pool or even go up the roof past 9pm and good luck getting an elevator from 9pm on they are filled with the intoxicated club goers.

Good location

The room was great. But the lobby and halls are purposely designed as grundge which we found off-putting. Also of the 3 nights we stayed, the rooftop was reserved by private parties for two of them. So don't count on having access. Also the fridge is tiny and filled with their stock for sale. So don't count on it for your own drinks or leftovers. Location was great!

Exceptional

Unique hotel in the hustle and bustle of lower east side. The room was decent in cleanliness. The room smelled a little stale and was a little dusty. Nothing a good wipe down couldn’t fix. The staff were super friendly and helpful. Stayed a few floors down from Mr. Purple and it got busy and loud during evening hours, but noise level was sort of manageable. Overall decent stay for four days.

Very modern, fun, clean Honestly nothing comes to mind

The hotel was very disappointing. The pool was drained, there was no bar open to the public so there was nowhere to get a cup of coffee or a drink. The rooms were disappointing. The only plus was the bed was comfortable. I would not recommend staying there.

The hotel was in a great location, very well maintained, staff was extremely friendly and our room was generously sized. Even though there was a good amount of night life in the area, our room was still quiet. Best part - breakfast on the roof each morning with a terrific view of the city. Would highly recommend!