Holiday Inn NYC - Lower East Side by IHG

Ideal para una familia de 4. El jóven Andrés, hablaba español y fue muy amable con nosotros, guiándonos cada día en el itinerario planeado.

Всі були привітні, умови були добрі

Hotel had disruptive guests and noise in the hallways late at night

The air conditioner was blowing on me and I asked the front desk if the could have the maintenance team install a diverter to blow the air up instead of on me at night. It was taken care of quickly. Will stay here again.

The staff goes out of its way to help travelers, and helped us several times on our trip. The property is in a good, busy, safe neighborhood with quick access to the subway and tons of restaurants nearby.

I wouldn't recommend this hotel. Their only amenity is a water fountain with lukewarm water. The rooms are tiny and to make it worse they have giant desks with no chair taking up 1/4 of the space. Hairs on the bedding, soap dots all over the bathroom counter, paint chipping off in all corners of the room, etc. Water pressure was good. Staff was unengaged.

Great location in the middle of the lower east side. Surrounded by restaurants and bars and the subway system. Friendly staff and a larger room than I have experienced at the price range in NYC.

Staff was very helpful, and room was clean. Close to restaurants and a Burger King and Wing Stop

A/C worked after engineer visited.

This hotel was well located and egg to check in and out. The staff was kind and helpful.

Superb

Location, cleanliness, comfort of the rooms, pricing. Booking.com seems to have some deceptive, confusing booking practices. I booked a 'standard' room with 2 double beds (I was traveling with my elderly father for his dr appt in the city) on booking.com. I was surprised upon arrival to be given a room with one king sized bed. Apparently in booking.com parlance, 'standard' room means regardless of the specs you book and think you're paying for, the hotel just gives you whatever room they have available at the time. Interesting definition of 'standard.' We were stuck with no other options. I ended up having to inconvenience my family who live nearby in a cramped apartment while my father stayed in the room I did not specify in my reservation.

Room was clean. Exercise room was exceptionally clean and well maintained. Air conditioning worked. I would go back.

Room was clean and the staff were incredibly helpful!

Fair price -

Cleanliness I felt unsafe walking outside the hotel in the evening. Lobby smelled of sicking floral disinfectant, and desperate need for upgrading. I booked 2 rooms with 2 beds in each, and I had to argue with hotel staff who finally agreed to give us only 1 room with 2 beds.

Overall the hotel is clean, staffs, specialty housekeepers are nice. It’s convenient location for other things. However, I couldn’t sleep well every single night because the air conditioning is too loud.

The hotel should use a different air refresher. It stinks in the lobby with cheap perfume. W couldn’t wait to get out of the lobby. The rooms were clean and the housekeeping does a great job with cleaning the rooms.

The staff were amazing!!

This is a pretty big hotel located in lower Manhattan, close to the East River and several metro stations. Decent size rooms for NYC. Comfy beds. The area is not the best possible, there is no parking at the hotel.