Hotel Ocean

We checked-in an hour after the check-in time and our room still was not ready. The rooms are not sound proof and music went way past 1 am. The cleaning staff took all of towel and didn’t replace them. It was 10 pm and we had to wait an hour for clean towels. Our room was never cleaned the entire time we were there. No coffee machine in the room. No phone or alarm clock in the room. The coffee they did offer in the entrance area was only powered crème and limited sweeteners.

Good very good

Excellent

Busy main strip Not as advertised; personal data privacy risk, no valet (told to find a car park), no help with bags, smelly foyer, unclean. They photocopy your passport and keep in a non secure way. When I said this was an issue and could there be a work around, I was refused and told to go elsewhere but denied a refund for two bookings. Awful service and risk to my personal data/passport.

Busy location on main strip Not as advertised; personal data privacy risk, no valet (told to find a car park), no help with bags, smelly foyer, unclean. They photocopy your passport and keep in a non secure way. When I said this was an issue and could there be a work around, I was refused and told to go elsewhere but denied a refund for two bookings. Awful service and risk to my personal data/passport.

Directly across the beach No pool no valet parking at the hotel you have to park at a public parking lot on 13 and Collins ($40) overnight parking they have valet style - hot water was Luke warm in my shower but the ac was great

Easy assessable convenient and elastically beautiful Morning shift front desk staff on 6/12 was rude and abrupt. Mgr from the day before said we could have late check out til noon. 6/12 staffer said no, and told me to let her speak and be quiet and I had 10 to vacate and not a minute longer. Because I’m in my peace mode I did not give her a piece of my mind. However, everything else was fine. Oh they have no pool. Not sure that matters but it’s worth noting.

First, they didn't have my reservation, so I had to call Expedia to consult. The water pressure was low the entire stay (one week), and when I informed the front desk receptionist, they said they knew and acted as if it was normal. The housekeeper was on her cell phone while cleaning. There was only one balcony chair and no pool or ice machine. Hotel room, does not get extremely cool inside. I believe they control. We were told to go outside and ask the restaurant next door for ice bucket fill up for our room. I will say the hotel is central to all directions if you plan to spend more time outside of your hotel. That was the best thing the hotel had going for business.

The ladies at the front were very nice and helpful. The young lady at the restaurant was also very nice and helpful. The room was freezing when we got there so we turned the air off. When we went for a walk we came back and it was still cold so we turned the heat on a little so we could take a bath. After we both had a bathe we realized the room was wet. We were scared to walk on the floor. We scared we were going to fall. We turned the air on 67 when we went to bed and by the time we woke up the floor was dry. That night we ordered food from the restaurant and my husband had to go back down stairs three times just to get what we ordered corrected.

Very good

Property was in a perfect location right across from South Beach and main destinations. The only thing I did not like about this property was the employees. It didn’t look like they knew what they were doing.

Very unprofessional

Pleasant

Very loud music all day and late at night. The speakers were directly under our room.

Very nice hotel, great location and very friendly staff! Had great time!! Rooms are really new and good size with lots of space.

Passable

Everything

the lady in front desk was so helpful and caring clean and calm

The location was perfect This room was misleading when I first came across this, my view was an ocean front so I snagged it. I specifically got this room because it had a huge tub! Only to find out the hot water didn’t work. They came in everyday and took what 2 towels we had and didn’t leave any in return.. Another day moved my bra to get a towel. I entered the room with 2 towels for a 3 day stay for 2 people. The view was on the side so it was terrible, I didn’t have the ocean view period. They could have moved me for a couple hundred more, but it wasn’t worth it due to all the other things. Shower had rust and like caked. I asked to borrow 2 wine glasses so my significant other and I could drink wine and they said no. At checkout I went to the bathroom at 10am and the women’s bathroom was disgusting, hair all over the sink, dirty floors. I definitely will not be back.

We were fortunate enough to get a view right in front of the beach! Highly recommend