Nobu Hotel Miami Beach

Burst pipe led to water being switched off in the building. We were told matter would be resolved quickly. Terrible customer service. Waited over 3hrs queuing for reception who were not helpful or apologetic in the slightest. Hotel is not what you would expect from a Nobu hotel

I was really shocked when I came to this hotel. I was expecting 5-star luxury for my weekend in Miami, but it was not that. The building is very old and needs renovating. Walls peeling, furniture chipped just very run down. The front desk was old looking, not to mention we had to wait a few minutes for someone to show up to check us in. The pool area was nice and the beds in the rooms were very comfortable. However the pool staff were not really attentive at all. We had to walk around and find them to place orders. Pretty disappointed in the hotel and will not be staying again or recommending if someone is looking for a 5-star luxury hotel in Miami.

I truly enjoyed my stay at this hotel

Nice clean room and friendly staff, located right on the beach with great pool options.

So I checked in with them on the 20th and on the 21st one the water in the room was shut off due to a busted pipe. I contacted the property and they moved me to a different room however apparently this facility is merged between 2 different brands and thats Nobu and Eden Roc. I tried to used the facilities such as the pool which I did the day prior and the staff are telling me that I cant use them because I have a Eden Roc wristband and after I explained to them of whats going on they are acting pretty ignorant and telling me they will give me an exception for this time like they are doing me a favor and they make it sound like I am lying to them. I immediately turned around and don’t want to use the facilities no more and despite the fact that I travel to Miami often and stayed with this facility before this will be the last time.

Rooms were nice and clean and it was easy tog eat places however there are zero breakfast options on weekends starting at 10:30. For a city like Miami where many wake up later and are wanting to eat brunch around that time, it surprised me that the only suggestions the front desk suggested were to do grab and go from a cafe in the hotel or to leave the property. For a hotel of this caliber, all of your restaurants should not be closed at the exact same time leaving your guests trying to figure out what to do next. In room dining even said we couldn’t order because they were “backed up”. Next time I will stay at an actual luxury hotel for a better experience

Excellent hotel and the staff are very helpful! I’ll be coming back over and over again!

Always amazing! This was our 3rd time here. The only thing that was annoying was the helpfulness of the adult Nobu pool. It took forever to get drinks we ordered. Even just the canned drinks. Several times the drinks were almost warm by the time they got to us. We will definitely be back soon!

Su excelente servicio, atención y amabilidad

Christopher (if I remembered his name correctly) at the front desk was especially outstanding. He was incredibly friendly, welcoming, and professional, and made us feel valued as guests from the moment we arrived.

Nice lobby and open feel

Down side was that in our room, things where worn and dated, maybe this doesn’t matter but I was a little shocked considering the brand reputation.

I stayed at the nobu the staff was absolutely amazing and definitely took care of us every step of the way I got a complimentary upgrade for my birthday, which was really nice. The one thing I will say is that the cleanliness of the resort was immaculate however, when it came to my room, there was a few problems that I didn’t notice. There was hair in the shower all over the walls, which was not the best thing to walk into when showering upon arrival there was also hair on my bed head which definitely grossed me out. The room was very nice although it did need some minor maintenance and upgrades such as the peeling on the faucets and just the areas of looking very worn such as the chairs overall, my time was great, but I do think that they need to do a better job with cleaning.

Beautiful resort. Modern

Comfortable well designed room and bathroom. Room cleaned daily to high standard. Separate pools for adult only and waiter service was polite and efficient. Adult only pool water temperature was way too hot, it was like a bath ! We reported this on 3 separate days but the temperature remained too high, we used an adjacent pool at Eden Rock which was great. hotel is a little tired in some areas eg corridors and carpets frayed. Reviews of Nobu restaurant actually discouraged us from using it.

Landen at the front desk was extremely helpful and hospitable. The photographer, Sia, was phenomenal.

Amazing view, clean room, atmosphere is great!

Great experience! Going back!

Our room was ready early. Practically stayed at the Nobu (Adults Only) pool our whole stay. The view was perfection.

Great room and staff overall