Hotel Riu Plaza Miami Beach

My 5 yr old and I visited your Riu Plaza Miami for a brief vacation for my birthday. Our visit dates were June 15, 2026-June 17, 2026. Both nights we stayed, we had no hot water to shower. I spoke with the front desk about the issue. Maintenance came but only fixed the problem briefly. Lack of hot water is a major discomfort especially on a birthday vacation. When I complained, I was asked “what do you want us to do”. I was also told that a manager would contact me and after following up was told there was no management present to assist in the issue. My daughter and I left around 7 am and could not speak with anyone about the issue. I was told the only way to receive assistance, was to send an email. I also had to use my cell phone if I wanted to use the internet or stream apps to the television. I had to use my phone screen to mirror to the tv. Highly displeased and will not visit again

Expect to handle your luggage yourself, there’s no help available. The hotel hasn’t had any maintenance in 10 years. The rooms and beds are very basic quality. As for soundproofing, it’s nonexistent. If people are talking at the other end of the corridor, it sounds like they’re in your room. The restaurant was a disaster. At breakfast you have to rush to finish by 10am, because at 10:05 they turn the lights off. I’ve never experienced that before. And in the evening, don’t even try the buffet — the food has no flavor. Avoid this hotel if you can. We had to cut our stay short and move to another hotel, because it was impossible to sleep or eat there. It’s sad how there’s zero hospitality at this place.

Had a great experience. Staff was very helpful and they even game me my room before check in time. They he view from my room was everything.

I love this hotel. The staff are very nice and accommodating. It was very overcrowded though. Not sure if it’s the season. Well, definitely be back.

I like that the ocean was a 2 min walk, and that party side of Miami was a short drive away.

This hotel is in a great location with pool and beach access! Can’t wait to come back☺️☀️

Terrible outdated property!! Way over priced! Staff non existent! Rooms horrible. Cheap bedding. Poor quality towels!! Pillows were children size and only 2 on bed. Overall stay was awful. No bellman to even help us with our luggage. No one answered the phone at front desk. Went to front desk and saw the worker at the coffee shop getting himself a coffee instead of helping guests? !!

Lo que no me gustó fue el trato en el restaurante, por política de alimentos en el desayuno, ya que no podia terminarme un cereal que además lo empacaron en plástico y pensé en llevármelo para comerlo luego en el cuarto y me hicieron botarlo junto con el de mi esposa, el trato fue desagradable, un momento feo y que me hizo no cenar en el hotel, no ver más partidos del mundial y no consumir más cerveza en su bar, realmente me sentí decepcionado de una política sin sentido, prefieren botar la comida a que luego te la puedas comer. Espero, que cambien de manera de pensar…

Excellent staff Excellent Breakfast I was hoping to see the beach view according with the room I made reservation and I was on the lower level not beach view

Very excellent Nothing

Very good

This trip was my daughter’s 25th birthday gift. Our stay overall was good. We were not fans of the a/c system. Living in Louisiana we are used to the heat but not used to not being able to lower the room temperature as we prefer. The burgers weren’t seasoned at all but they were juicy. The resort is well maintained, staff was amazing and so were the drinks. Pool area is beautiful!

The location was the bright spot Pool small and crowded. Food was ok nothing great. Too expensive restaurant

The beach had a lot of sargassum which was disappointing during our stay, however, the pool area and rooms were very nice. The buffet breakfast was particularly amazing!

Clean, comfortable environment, happy vibes! Nothing.

Very good

Everything good Nothing

Very good

Good

The appearance and cleanliness