Fairfield Inn & Suites by Marriott Martinsburg

Helpful staff

Very clean and staff was friendly

Rooms were clean and updated. Staff was there to help with any questions you had. Easy access to the expressway.

Pretty pricey stay, but overall good.

Clean rooms, nice pool and great breakfasts

Clean room, staff great, parking great

Clean- bed was comfortable was only one night. Very nice hotel

Great customer service. Clean rooms

Hotel is very clean and staff is friendly. Breakfast is cool.

Great stop

Check in was easy and staff were outstanding! Will stay here again.

Always clean and love the cookies

Clean room. Friendly and helpful staffs. Good coffee. Parking is very convenient.

Pretty standard basic room - nothing hugely positive or negative. My room's toilet was cracked in several places and the water for it ran all night. I worked out in the gym in the morning; it's not very very large, and only has dumbbells with a few treadmill-type machines. It's also weirdly visible from the dining area so people can watch you workout if you're in a certain spot. Breakfast was fine, but pretty basic.

Hotel staff was welcoming and professional. I was checked in efficiently by Chrysta. She gave me a lot of good information about both the hotel and the area.. Our room was comfortable and clean. We were in a handicapped room, and the bars in the bathroom made for a safe and easy experience. Breakfast was great in every way. There are a few updates needed in the hotel, but otherwise, it was excellent!

Friendly front desk

I made a last minute reservation to stay at this hotel after I had been driving for 10 hours. When I got to the hotel, there had been a mixup and there was no room available but the front desk associate was awesome. Her name is Krista and her peer, who came in while the mixup was going on and helped to assist her, is named Haven. I manage a customer service team and I would hire either of them in a heartbeat. They found a room for me, did some last-minute cleanup and took care of everything. They are awesome. The hotel itself is beautiful and the room was beautiful. I would stay here again without a second thought.

Breakfast was good but oj was out

The breakfast was just ok..they were out of a lot of things and did not refill it…which I thought was odd…trying to get extra towels was completely crazy…we stayed two nights and we were told that they will not clean your room or bathroom..so that means no new towels which is gross…the shower had old soap left from previous days..the main lobby appeared clean but not one person greeted you when you walked in…I had no idea when check out time was I was only told our room would not be cleaned Because they do that every other day!

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