Hilton Garden Inn Louisville Downtown

When a hotel serves free coffee to their guests, but I can’t get a free water, they’re not getting any 5 star rating! And on a four night stay, housekeeping only replaced towels on day two, even though info in the room said it would be serviced every two days.

Arrived 2 hours prior to regular check in time and was told that they have rooms but it would cost $50 to check in early. Meanwhile friends staying at the Marriott checked in without any problem

Front desk was very helpful and professional. All of the staff were very friendly and helpful. Property was clean and well maintained. There is a charge for parking but it is very convenient. The roof top bar was very nice and upscale with excellent staff. Room was clean and comfortable.

Nice place to stay and to have a good time around.

Security of property. Parking garage and outside area is extremely well lit. Walking to and from the nearby Mercury Ballroom for a show felt very safe.

Very good location. Close to everything I needed.

Hotel was nice, quiet and room was very comfortable. Had small issue with bathroom at 1st but maintenance resolved right away.

Good

Was not a fan of the pillows. They were very uncomfortable

Exceptional

Great location. Comfy bed. Staff very helpful. Desk employee Renee saw us going in a wrong direction for dinner and chased us down to point us in the right path!

The location was excellent! You could walk to several restaurants and shops. Our bathroom vent didn’t work and the rooms are a little outdated. The breakfast wasn’t that good and too expensive. The beds are very hard.

The shower leaked, the bed was firm and there were not enough pillows. The blanket was nice.

8up restaurant and bar! Even though I did the self park, the Valet was very helpful. The bathroom...toilet could use an update, bed was OK. Not enough light in rhe bedroom area.

Everything was great, the staff was friendly, the restaurant on the 8th floor was excellent, we would definitely stay again! Absolutely nothing.

i arrived and was told i couldn't get a key until the next day. then was shown two dirty rooms, front desk was no help, i just left and went to the omni hotel around the corner

Exceptional

Good

Parking fee outrageous, consider that upon staying. Room clean, lobby area ran down

We will not be staying there again nor will I use expedia again.