Reside Craftsman Los Angeles, a Wyndham Residence

Room was very clean and neat. Staff was helpful and fast. When back in DTLA I will always book here

The room was very clean and the staff was great

Wonderful staff and great clean room. Stayed in the 2 bedroom and it was very spacious with beautiful windows to look at downtown. Will stay again

Besides noise issues from the street which don’t let you sleep everything else was good.

loved this pad, will definitely be booking here in the future :)

They are very accommodating and friendly.

The staff was great and the room was equipped with everything I needed.

Very nice place and the location provided quite a few options of places to eat & shop within walking distance.

Property was nice. Room was very roomy. We will be back.

Beautiful rooms. Very clean and well maintained.

By far the worst experience I’ve ever had traveling. We got basically kicked out in the middle of our stay because Marriott and sonders licensing agreement ended so they gave us less than 24 hours to leave the premises since they couldn’t honor the rest of our stay. Ridiculous and will never return to property run by sonder or marriott

the access code and keypads were not great. Using the phone to access was definitely the way to go.

I booked Sonder The Craftsman Hotel for Nov9-Nov11 and done online reservation check-in 2 days before stay and then started trip. When we arrived for check-in after long travel, the hotel mentioned that they are sold to Marriot Group and cancelled all reservations and sent mail notice only on same day. This is breaching the contract and they should have atleast allowed stay for check-in confirmed reservations. We struggled with kid in the street and no one picked from both Marriot and Expedia even after longer wait times. We had a worst experience by booking into hotel which doesn’t follow any basic customer wellness requirement and not sending cancellation in advance of atleast a week of stay to plan alternative

Yes the room was spotless, and staff very helpful

Staff were unhelpful & uninterested

We asked for an extra blanket 4 times before we got one. The area is a bit rough and very noisy

Great apartment space. Clean and modern amenities. The central downtown location was a great base for us. All the staff were friendly and helpful when needed. We were also able to store our bags after checkout for a few hours before we had to make our way to the airport.

This place i think it is incredibly worth for the value you get and it very spacious and delivers life as well. Easily I will note this place for future reference

The facility itself is a good value for money. The apartment I booked was spacious and comfortable; housekeeping did a great job every day. I particularly appreciated the complimentary items in the kitchen. Though location is central, it is not the most optimal for safety or proximity to sights. I did not feel safe walking in the immediate surroundings of the hotel since the downtown area seems quite troubled and rundown.

I liked everything! But sleeping here was difficult because of the noisy Downton in LA at night. There is not much that the hotel can do for remediating it. That's why I think it was a very good stay overall.