Extended Stay America Suites Baltimore BWI Airport Aero Dr

Worst hotel I ever stayed at! From check in, to check out was horrible! I booked two rooms; one smelled like food, the other smelled like cigarette smoke, although it is supposed to be a non smoking hotel. The curtains wouldn’t even close, I had to use a hairpin to secure it so that no one from the outside would be able to see inside. The shower in one room wasn’t even working properly. It took almost 30 minutes of twisting and turning different knobs for it to finally work. The bed only has 3 pillows on it, and they were the smallest pillows. You couldn’t even see the tv while laying on the bed. The walls looked like someone put a hole in it, from the patch job, the room wasn’t repainted. Then breakfast was supposed to be included, there was no knowledge of the “grab and go” breakfast until check in, however, there was nothing to “grab and go”. Overall, 0/10 experience, and I would be looking to get a full refund!

The building is seriously due for renovation and upgrades. Building looks very depressing with the current color schemes and carpet, also has a weird odor. Im not sure if the hotel is mixed with people living there and actual hotel customers, even looked like there were alot of disabled people there. Not sure how that hotel is being ran but some changes are due if they want better ratings.

Poor

Everything was dirty and not clean and bugs in the room and they change my room

Rooms are very used. Needs to be updated

Bad

It was not near too much

It was friendly and small It was not near too much

Superb

Staff were good. The room & kitchen net was clean but the floor was not even/ or leveled up. The chair with wheels kept rolling over to other side of the room. Plus all the water in the bathroom while taking shower did not lead to the drain it went to the other side… had to wipe it off immediately with towels on the floor. Bad experience!!

When I checked in, I felt like I was disrupting the employee’s FaceTime conversation. He didn’t once look up even when asking for my ID and skidding the key to me. I would be embarrassed if I owned or managed this property. I have traveled very extensively and this one rates as one of the worst properties I have ever stayed in. The ONLY positive was that the lady preparing the coffee was very friendly and communicative. I believe you have the wrong employees in the wrong positions.

was told by staff when i called to reserve a room and that they still had a few availible at 112.00 but when i arrived and exlained to the staff member that i couldnt proceed with the reservation cause it wouldnt allow me to enrer how many people will be in the room.The staff member then stated when i arrived that the room was now 156 which was in no shape,form of fashion worth that price nor my fault that the price changed.After telling the member that the sister hotel said he could have did the reservation for me and i should have paid the previous 112 and only to pay and find out the room i had wasnt worth it

Room was pretty clean, staff was nice

Staff was amazing. Christina, Adam and GM (sorry forgot your name) as well as maintenance and house keeping have always been great. Was only supposed to stay 2-3 nights and ended up extending a week due to the great customer service and care. Even recommended a friend who also booked a room stayed a night! We appreciate you! This team works hard to make guests feel welcome!

Nothing Its location and the staff communication skills were bad

Everything was good

Exceptional

Sheets dirty counter top has burn marks look like someone was smoking crack nothing to heat food on no toaster or nothing

No issue at all with the location. I originally booked a queen bed room for just 1 occupant. I was told that there was none available except handicapped rooms… which was fine. when i got to the room, the bed was maybe 2 feet from the ground. Thought i am not handicapped, i can imagine that would be super inconvenient for someone in a wheelchair. I wore white socks which shown how dirty the floors were. but outside of that and the cigarette smell lingering throughout the halls, it’s not bad for a short stay.

Superb