Sonesta Select Laguna Hills Irvine Spectrum

Don't think the carpet's in the hallways has even been clean, very musty smell. Lack of help or what ?? Bedroom carpets are starting to look the same

Clean room and well maintained property

The bathroom smells awful, we bought a spray to keep a better smell! I didn’t like the hotel at all, it is way too expensive for the price, we have paid.

Room size is a bit on the smaller side, felt a little cramped. Rooms do not come with a microwave (suites do, it's an upgrade). If you need to heat food you have to do so in the lobby (community microwave). They do not offer free breakfast, and they nickel and dime for everything. Parking is not free. Staff, well, let's just say there is one staff member that goes above and beyond and is super friendly (forgot her name). When booking for this location, I used a third party site to do so (cheaper rates), I wanted to add a note to the reservation 1 day prior ( on Sunday) and I called all day and the phone went unanswered. Upon check in, I figured out why their phones were not being answered. I walked up to check in and the young lady that was behind the desk was on her cell phone. There was no greeting, I had to say "I am checking in" and she stopped talking on her cellphone (didn't hang up) and sped up the process of checking us in. I told her about the incident of me calling on Sunday to add the note and she said she was very busy on Sunday. I then said I called from morning until early evening and had made several attempts. She being upset, then said that I should've added the note when booking. That girl was a mess, no customer service experience at all. That phone call was the most important thing to her. She gave us our room keys and we went to our room...keys did not work, had to go back. Her shift was over and we encounter the nice lady that went above and beyond.

Staff they are great

Everything was fine. I always enjoy my stay there. As far as amenities go it's a small gym and pool, which I don't use, so it doesn't have any effect on me.

Unfortunately the room was not taken care of properly. There was a large wet spot on the floor, minimal bathroom amenities, room interior is dated especially the bathroom, our tv remote didn’t work properly, and the staff was understaffed and slow to respond although I know they were doing their best. It’s not a well managed hotel. And to add, they charge extra for parking which I wish they were upfront about. It’s okay for a quick business stay, but overall I don’t recommend staying for long.

Excellent stay, very nice hotel

Service, cleanliness of the room, and overall experience was quite poor. They also charged our card multiple times, so we are waiting to make sure the pending charges fall off since it shows they charged it manually. I would be mindful that there are better options for more hospitable stays with better service.

Only thing I didn't like was that breakfast is not included in stay but all in all a great fam friendly place to stay

Rude employees and didn’t let us check in till later and didn’t accommodate us with a bathroom refresh. Our restroom was dirty and stained upon start and I asked to get it cleaned they said only if you stay more then 7 nights. And employees were rude. Everything.

The hotel was okay, nothing to write home about. No daily maid service. You must request a "refresh," which consists of their emptying your trash and delivering towels and coffee. Plus, I had to call the front desk three times before my room was refreshed.

Great stay, clean room and bathroom, comfortable bed. The only thing that would have made it 5 stars, is if there was a microwave in the room.

Front desk woman was rude on arrival, had a lazy attitude and seemed bothered by any question we asked. Rooms smelled like wet dog. Fire alarm went off and staff didn’t seem to care. Carpet is stained in the hallways. Looks great in pictures but wouldn’t recommend staying here.

Unbelievable great service

the room was very dirty, there were shaved hair all the towels when we first checked in. we asked to get new towels and they didn't come until 3-4 hours later, and instead of coming in and changing the towels for us, they threw it in a bag outside our door. even the new towels were dirty with blood stains. the rooms also had a terrible moldy smell that was unbearable even with windows open. staff at the front desk were also extremely rude and rolled her eyes at the guests multiple times.

The carpet was dirty, the door to the bathroom wouldn’t close, the furniture was tattered, the bathroom smelled like a dirty urinal, and we got bug bites from the bed. We will not stay here again.

Exceptional

Hotel manager

Room was dated and unkept (dirty and dusty).