Red Roof Inn Plus & Suites Knoxville West-Cedar Bluff

I went off of the reviews and rating which clearly are not inaccurate or misleading cause I wouldn’t stay there ever again. Whoever does housekeeping needs to be replaced and possibly the management whom should be on top of the cleanliness of the rooms, and there’s no way that it’s not been addressed by other guests.

My family loved the lobby and breakfast area. We were able to have a variety of food choices and there was plenty of seating options for us to sit and eat altogether (there were 5 of us). Unfortunately, since the pool was outside, and it was raining, we were unable to swim during our stay. Our room was clean and we were able to get a good rest in the beds.

I like the pool and the price. The worms were clean. The bed was not that comfortable. Everything else was fine. It was very convenient to nearby restaurants.

Hotel was very outdated and needed many repairs and upkeep maintenance. Staff was less than enthusiastic about helping guests. Breakfast was poorly stocked. Will not return, even for the price

I will never stay here again

The room was nice. The shower gel dispenser was empty. Beds were comfortable. TV signal was bad because of heavy rain. The staff was very friendly and helpful. Breakfast was good. Your typical hot hotel breakfast with scrambled eggs, sausage, yogurt, bagels, toast, coffee, waffles, juice, milk, cereal. They left the coffee machine on all day, so you could get coffee anytime. The pool was nice and clean. But the hot tub was green and smelled awful.

I do not recommend this place even for a last minute stay. When I checked in. I traveled with a friend that also had a room for themselves. The building my room was had a door that looked like someone punched and cracked the window, the hallway smelled like feet and was very humid. In the room they gave me, my bed had yellow stains, the “desk area” looked like it was missing half the desk or something from the wall, the flush handle on the toilet was already broken and never fixed, there were pills left in the nightstand along with used napkins, the closet doors were also broken. My friends room was in a similar state with bed stains and broken features in the room. We immediately checked out and found a different hotel in the area. The staff was very helpful and surprised at the state of my room which they saw for themselves.

The room we were presented with had mold growing in it and smelled awful. When we complained they offered us a different room but said it because it is an old building. The floors were damp and moisture was on the walls and TV. They would not refund only offer new room. For being non smoking facility when you are walking through the halls all you can smell is smoke and marijuana. Over all very run down facility.

Exceptional

Great location wise, next to lots of great restaurants options much in walking distance from the stay. Steakhouses, Italian restaurants and much more.

The location is convenient. When I made my reservation, I specifically booked a Superior Room with Two Queen Beds, Poolside, Non-Smoking. Upon check-in, I was assigned a room that was not poolside. What concerns me most is that I was not informed of this change either before my arrival or during check-in. I only learned that my reserved room type was unavailable after I noticed the discrepancy and asked the front desk about it. At that time, I was told that no poolside rooms were available and that there were no alternative rooms to move me to. After settling into the room, I discovered several additional problems: • The bathroom exhaust fan was not working. • The television was not working properly. • The Wi-Fi connection was extremely slow and unreliable. • The bathroom sink was high, making it difficult for my 7-year-old child to use. I reported these issues to both book.com and the hotel. Later, I received a message stating that the hotel had agreed to arrange another room for me. However, when I returned to the front desk and showed them the message, the staff refused to change my room. I was told that Booking.com had provided incorrect information and that the Hotel was not responsible for it. I reported the situation to Booking.com again, but I did not receive any further response, even after I checked out. I would like to know who is responsible for the incorrect room assignment in this situation, as neither the hotel nor Booking.com took any effective action to resolve the problem.

Very good

O

My key fob for the door I was closest to did not work

Great overnight stay at a reasonable price! Clean hotel in a safe area.

The lobby and breakfast areas were nice, but the room itself wasn’t that great. Breakfast was mediocre, scrambled eggs were clearly from a mix. No hot oatmeal or hard boiled eggs. My son enjoyed the waffles. Nothing else to accommodate a gluten free diet. It was fine for a couple nights, but not amazing.

My son Eli and I...

Would definately stay again

Exceptional

Nothing