Canopy by Hilton Jersey City Arts District

2nd time staying here was once again outstanding

they don't do nathing to help

Exceptional

The rooms were clean and the staff was friendly. Right in the heart of Jersey City.

It’s located in a busy corner, but I didn’t hear noises. Room was nice and clean.

Very good

Very nice stay.

Love the canopy …great location

The hotel was good, clean, and comfortable, but not excellent.

Very good location even if overpriced After we checked out, someone else’s breakfast bill for the final morning was added to our room charges and billed to our credit card. With some difficulty, I reached the front desk by phone to point this out and request removal of the charge. They said they would look into it. But I never heard anything more from them, and with some annoyance just paid the extra $80 myself for a hotel breakfast we didn’t have. Over a month has passed since we stayed there and it wasn’t worth the hassle to get our $80 back. The whole experience reinforces why I try to avoid chain hotels when traveling.

Checked in room and tried to move the pocket from the sink to the shower and it was sticking but got it closed. After shower I had a heck of a time trying to open it. As I am soaking wet and the towels are in the next room under the sink. Ridiculous!!! I complained and they fixed it. That night the air conditioner was broken. Very hot in the room. Next day they fixed it unfortunately when I got out of bed the morning of I noticed blood stain mark where my ankles would be at the bottom of the bed !!! Totally gross. I spoke to the manager and she said thanks for telling me your next stay will be better. She did not offer any discount or points nothing. Of course I didn’t ask. I wanted to see if she would do anything. NOPE!!! The rooms are $500 including taxes and certainly not worth the $ or aggravation. Please do better

Exceptional

Exceptional

First room had multiple issues...no cold water, safe, fridge and TV all not functional.

Everything

Superb

My favorite spot in Jersey city

Excellent Location: The hotel’s location is highly convenient and easily accessible. Cons: Room and Hallway Cleanliness: Upon checking in, I noticed the room’s cleanliness was not up to standard. Because I practice yoga on the floor, it was highly apparent that the floors had been neglected. There was a buildup of dust under the beds, along the baseboards, and around the edges of the furniture, as well as food particles under the desk. The hallways suffered from the same lack of attention, with visible debris (paper, paint chips, etc.) left uncleaned throughout my entire 8-night stay, despite bringing it to the front desk's attention. Malfunctioning AC: The room's air conditioning could not be turned off via the thermostat, even when set to "OFF." Maintenance eventually had to climb into the bathroom ceiling access panel to manually cut the power to the unit. Poor Sound Insulation & Front Desk Policy: The sound insulation between floors is weak. On one evening around 11:00 PM, children in the room above were jumping and running loudly. When I contacted the front desk, I was told the hotel could not intervene with noise complaints until midnight. They assured me the guests were checking out the next day, so we endured the noise. However, the exact same disruption occurred the following night, at which point we had to insist on moving to a different room.

Loved our stay. Great staff, clean room, great gym. Would stay again.

Exceptional