Embassy Suites by Hilton Dallas DFW Airport South

Nice place , we are happy with the service in general, helpful staff and clean facilities

We’ve stayed in much cheaper rooms that had a smart TV. My child was extremely disappointed. We absolutely loved the breakfast amenities, though, and the fact that there was a bar attached, although we didn’t use it.. the lobby area is very nice. Some of the people staying there were extremely sketchy though…LOVED that they were Pet Friendly. I got there 2 min before close time for breakfast and the staff were already trying to block off the area so I could not just grab a coffee and a muffin. The lady was extremely rude and looked at me very ugly. As if they’re not getting paid to be there. Other than that? Everything else was okay.

My complaint is the fridge was dirty, the shower head had a huge hole and was almost falling off. There was I uncleaned urine or something all over the toilet tank and the sheets were dirty and I asked for housekeeping and waited a hour for them to come but no one showed up. So I requested no one enter My room while I was away and told front desk the same. I left for the day and returned and housekeeping has been in the room, they had not cleaned the reported dirty commode and didn’t replace sheets just remade the bed with same sheets and we travel with our own towels; housekeeping had taken all the towels to include my personal. Best thing about the stay was the made to order breakfast and happy hour.

Our room was very hot the first night no matter how low we turned down the thermostat. All if the ice machines were torn apart. We attempted to call the front desk multiple times with no answer. When I walked in to check in there was no one at the front desk. I’m assuming till they saw me searching around they came out of the door at the desk. We asked to toilet paper, none brought. Had to go to the common bathroom and get our own.

The breakfast was amazing. The hotel and room was clean. If you like soft thin pillows you’ll love the bed but me personally like thicker firmer pillows.

Great location right off the highway. Friendly staff. Clean. Amazing breakfast!

Very nice! All staff were helpful. The lady working the bar was so friendly!

It was dark and dirty the bed was ripped curtains dirty mold on the floor bathroom rusty and nasty

Location to the airport The facility was in very bad shape the door to the bathroom was damage from water, the cold water was not working, there was only 2 sets of towels and wend I ask the front desk for more it took them like and hr and that I because I had to called again. The size of the bathroom was very small.

This hotel is definitely showing its age. The bed was still very comfortable, and the breakfast was good, but it needs a remodel desperately.

We loved that the restaurant was still serving at 10:30 PM. Also the bar was open. We watched the end of the USA v Paraguay match and saw the the fourth USA goal scored. USA, USA, USA Nothing, had a good shuttle to get us back to DFW airport in plenty time for our flight.

Thanks to the caring staff members, especially Jackie from the front desk my stay was not a total loss, the pool was not clean, the tiles are covered in dirt where people have tried to scratch off, only one tile is clean, water is merky, chemicals not maintained, electric hazards, life preservers hazards, i moved rooms twice, ended up sleeping on sofa both nights due to A/C not cooling bedroom,restaurant food is unacceptable, breakfast server only allowed me to have one egg, there are problems at this hotel

Good staff and great property

Very good

had no control over thermostat brought one remote for two tvs and it didn’t work phone didn’t work

It’s always like this one of my favorite hotels My smoke detector kept going off the first two days and I didn’t get room clean day two but all small things I can look past

The happy hr bar ? Everything was good ?

The happy hr bar Everything was good

Very good

The jacuzzi was broke and pool was dirty