Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG

The staff was very helpful when we arrived a little ahead of check-in.

I have stayed at this hotel multiple times and it is always a great stay. Beds are super comfortable and the staff is always very nice

There are some damages on wall.

clean, ac in room was great, much better then other rooms, no tv guide(Channel) so no way to look up what to watch and changing channels quite difficult with no instructions. great variety with breakfast, speedy check in and check out.

Convenience

Very good

Breakfast room clean and updated great style!

Although room was clean and water pressure in shower great, the elevator was out all weekend and there did not seem to be a sense of urgency to get it back in operation. Overheard patrons saying it had been alternating between working and not before finally giving out completely. This speaks volumes to me about its maintenance. Also the smart tv Netflix operation was not activated. And the tvs themselves were preset at a volume that couldn’t be adjusted. This often led to not being able to hear it well. This was most annoying. This place is too quirky to recommend or return.

They put my father on the 3rd floor as a handicapped (wheelchair) person and the elevators went down. My family got stuck on said elevator. They fixed it and then broke down again. Such an inconvenience. The GM was awesome and refunded our stay and put us in the partner hotel who’s elevator also went down. Other than that it was an okay stay just an inconvenience

La vedad me gusto que tiene desayuno bufed gratis las abitaciones anplias y con todo lo nesesario

Hate the soap dispensers. Labels hard to read, location in shower too high and plunger hard to depress. Location ar sink also to far from water source. Being back bars of soap, please See above

Tyrone, the desk clerk, went...

Superb

Mrs. Pamela the front desk clerk was outstanding. Quick check in and was very helpful with any questions or concerns we had. Very good location, close to alot of eateries. The hotel itself was clean and quiet and break was a plus. Would highly recommend.

Superb

Everything seemed designed to please the customers to the pleasant feeling: interior design is modern, HVAC system is efficient and particularly quiet to the hearing, parking is convenient and ample, breakfast is complete and excellent including oatmeal mixed with sausage, pancake, egg wrap, very crispy bacon pleasing even the tough tastes, yogurt, milk, good coffee machines, fruits, and Wifi is convenient.

Awesome hotel very clean and helpful staff

The cleanliness of the room floor. AC controls r not working.

Easy entry, friendly staff. Price was right. Elevators need some up grade.

Plenty of parking that was well lit. Clean rooms and friendly staff.