Sonesta Hotel Houston IAH Airport

Bad

O

My 1st and last time staying there. Very old needs to be updated, EVERYTHING!

I was very disappointed with the cleanliness of the room and especially the bathroom.

Got stuck in Houston so booked from the airport. Picked this place for free shuttle and the image of the pool/hot tub. Hot tub out of service, so was the waterfall. The whole place seemed very empty and like it’s going to close down next week. It was clean though and the breakfast was good so that’s why I didn’t rate it worse. Our biggest complaint happened as we were leaving. FD had said to order shuttle 15 minutes before we need it but new FD said it come once an house on the hour. Then the driver just stopped answering the calls and came half an hour late. FD didn’t seem to care much about everyone being worried about getting to the airport on time. If it wasn’t for that I would book again for next month when I need to be in Houston.

Need more people at the front desk

Awesome as always.

Only drawback, room service was not offered.

The bed , location and quietness No written information about the hotel and facilities

Be careful, the property try to get more money all time, example, if you early at 3pm for check in tray to charge you $30 more, the breakfast is not included and the cost is $21 for basic. Etc. No body wash in the hotel, only soap. Etc. I do not recommend for the price.

Property needs an update ASAP

Nice looking place. Shuttle bus nrarly 1 hr waiting Called hotel first desk just put me on hold without giving me a chance to say anything. Too busy dealing with a guest. Gave up and took taxi. Arrived at hotel 7pm internet out and no backup syste7m Had wait again spoke to so called superviser. No offer of a free cup of coffee while you wait again. Just you can go to the bar or resturant. Sam's resturant service abismal. Not a fine dinning experiemce more like pup grub. Not what I would expect in the type of hotel. Although the Barman came o er to appoloqise foe taking so long he had no idea how to make a simple shandy. Plastic bottled ketchep etc was not clean and greasy Calamare like rubber Room was freezing. Aircondition did not work. Had to wear clothes to bed. To tied to fight with reception. Shower did not work.

Old property, furniture is falling apart, from reviewing past comments, management or AI have a standard statement. The price being charged is not appropriate for the condition of the property.

Property is quiet and close to shopping areas. Easy access to major highway..

The hotel is convenient to/from IAH and Humble area. There was security at the entrance of the parking lot. Parking was free. The hotel lobby atrium gives the wow factor with some of the interior rooms looking over it. Breakfast buffet was $22 which I did not opt for since most hotels of this caliber include it with your booking. Nice hotel bar. Needs some updating, but you can’t beat the value for the size, cleanliness and service which was excellent. Microwave in the room would be nice.

Very safely secured, very clean and professional

Passable

N/A

Convenient to where I needed to be. Had a shuttle but took forever to get to the airport for pick up. Also the bathroom had a magnifying mirror for makeup. Breakfast area was clean and food was tasty. The room was clean but a bit tired. Could have used a fresh coat of paint in the bathroom as the ceiling was peeling. There was no soap or body wash for the shower - only a small bar of hand soap. WiFi was not good at all.

Good location, nice staff, cozy room No fridge in room