Sonesta Essential Hotel Houston-I-45 Spring

Very helpful staff and clean rooms. Breakfast served

The desk attendant was great and had great customer service the overall experience was ok the towels were stained and my husband saw a roach but he fixed that issue so if they can fix that issue it’s an ok spot I would visit again.

Very good

Pool was dirty and there's wasn't enough breakfast for my party of 2.

Rooms were clean Pool was dirty and there's wasn't enough breakfast for my party of 2.

See above

Absolutely nothing. Staff was completely rude, actually screened at me about the fact that my service animal was over their weight limit, so since they were"pet friendly", I paid a pet fee. I booked the room for 2 days and left after the first night . This place should be closed down. 3 floors and every exit door was locked from the inside. Only way out was the front door. I'm forwarding this review to the appropriate departments including the fire Marshall See above

Everything was great room and staff

it was nice

My stay was nothing what I expected. The room was clean with fresh air. Breakfast had everything you will need -- eggs, hashbrowns, cereals, fruits, etc. Also they have a small shop next to the reception with snacks, which is a nice detail. The staff was exceptional and helpful. The mirror light at the bathroom turns off by itself after couple of seconds which can get pretty annoying.

Exceptional

Great experience, very clean and friendly staff

It was cold that night and the heat didn't get over 65 degrees

Very clean room's It was cold that night and the heat didn't get over 65 degrees

The clerk at night was rude but everything else was fine

Overall nice looking hotel

Everything was clean and orderly, staff was very friendly

The water in the tub will not get hot in room 211.

It was acceptable It was stains on my sheets

My favorite hotel to go to in the area !