InterContinental Houston by IHG

Staff was phenomenal!

Excellent hotel. Staff very helpful. Great location. Clean. Best part of the trip was us being surprised that our hotel was a 2026 World Cup host. Fest for the teams was awesome. My son loved getting that close to the team players. Got several autographs.

The breakfast could be extended a little more, but I understand that they were on a special occasion but they do not make the guests feel welcome. I didn't like the treatment yesterday in the middle of the event they had, especially one of the managers who didn't allow us to get on the advisor and we had to go up the ramp. Only the people who received my suitcase and one of the waitresses were the only ones who served us well.

Friendly staff and the room was clean. Enjoyed the view from our room

Everyone was welcoming and provided us with great information regarding transport around the city. The restaurant food was delicious and our room was incredibly clean. Absolutely would return.

Great hotel and location. I strongly recommend this place.

Food is overpriced for what it is, we waited 45 minutes to an hour for each meal ordered, and the quality of the food did not match up to the price points.

I booked two Junior Suite rooms, but at check‑in we were told the Portugal national team was staying at the hotel and our Junior Suites were no longer available. We were downgraded to standard rooms without prior notice. The front desk agent, Alessandro, apologized and said we would receive complimentary parking, Club Lounge access, and a rate adjustment so we’d only pay the standard room rate. The next day, another agent confirmed the notes for parking and lounge access but said the rate adjustment still wasn’t applied, and no manager was available to speak with me. We also experienced hotel “lockdown” periods due to the team. After dinner on June 16, Houston PD blocked access to the hotel and valet. We were told no one could enter for about an hour, even as paying guests. At checkout, Debie and her manager Michael refused to honor the promised rate adjustment, saying parking and lounge access were the only compensation. The room itself was fine, but it was not the Junior Suite I booked, and the broken promises and disruptions left a very poor impression.

Everything was great. Only thing needed is a coffee maker in the lobby!!!!

Helpfulness of staff - especially the shuttle drivers and the cleanliness

Was a over great place to stay

Very poor

Location Price

NICE HOTEL IN THE NICE ARE, CLOSE TO THE PARKS AND THE TRAIN TO MOVE ARROUND. ALL MUSEUM ARE REALLY CLOSE.

Beautiful hotel. Comfortable rooms. TCH right across the street.

Nice hotel and wonderful staff

Comfortable beds & convenient shuttle service!

Great stay, nice staff

The location is great for visiting MDA. The self-parking was supposed to be covered by the hotel via use of room key card. It never worked and we had to pay each time we left the hotel.

Thank you.