HYATT house Houston/Galleria

We have stayed here numerous times and always enjoy our experience. It’s especially convenient for us because we travel with our husky, and the location works perfectly for our needs. The covered parking is a huge plus, and having a full kitchen in the room makes our stays even more comfortable. Check-in is always quick and easy, and the staff are consistently friendly and welcoming. We look forward to staying here again.

The hotel is in a great location. It’s perfect for a summer trip, especially since the pool is open and very nice. We also loved the breakfast. This was our second time staying here, and we had another great experience. We would definitely stay again.

Horrible customer service

Gave some issues with the pet deposit once my guest arrived after another shift left and did not file it, causing almost 30 minutes worth of issues.

Rooms are clean but cobwebs on the hallway. Hotel staff unavailable to help or even provide any assistance.. I remember I asked for toothpaste and still waiting for them

Poorly maintained. Very load AC and pool filter running all night. Dirty hallways. Garage was strange to enter as gate opened outwards almost hitting car.

Exceptional

Roach on the wall in hallway. And the outside needs alittle to be desired.

The room was clean and everything looked done when we arrived. The TV had 7 white spots on it. The tile in the bathroom seems as itf they will pop out.

Exceptional

Exceptional

It was comfortable Had no problems

Exceptional

Exceptional

It was terrible experience, never again. Room smelled like an old basement, toilet dirty, carpet with stains, floor dirty and sticky. Entrance to the garage very dangerous, garage door hit my car, even though it says opening outward they should draw a line how far the door is opening. Especially when people coming to the hotel late at night, and it is hard to see how far garage door will go. My family and me woke up with terrible headache because of this smell at room. Paying 170 dollars for motel quality terrible idea. Please avoid this hotel at all cost. Terrible maintenance and they don't care about people, just money.

What i don't like is I have mot received the room holding deposit refund. Hotel said they would hold some of my money and give me back on check out. Not received yet

Good

Bathtub carpet

Old nasty carpet bathtub rusted linen old Bathtub carpet

Had a problem with the hot water in the shower but it was corrected two days later