Home2 Suites by Hilton Houston Medical Center, TX

good

Great Service!

Both nights that I stayed there they had power outages. The first night the power went on and off all night and the second night it went out completely around 2 AM and didn't come back on before I checked out around 5 AM. Thankfully I had packed my bags before I went to bed and I did a sweep of all my belongings before I went to sleep. It was very hot in the room without A/C and it was so dark. The only light was from my cell phone flash light. I was not able to shower and I had to go without doing my hair and makeup. That would have been fine but I was headed to the airport and needed to look decent for the meeting I had when I landed so I was pulling myself together at the airport bathroom which was gross.

We had to move rooms twice. First room, we checked in, went to dinner and came back to everything in our room damp. The papers we needed for an appt., the bed linens, the sofa. The floor was wet. They had no more queen rooms available, so we moved to a queen with a couch. When we returned from the drs appointment on Thursday, the moved us to a queen room. The bathrooms are very small, NOT wheelchair friendly at all. Disappointed for the amount of money I had to pay. Would not stay here again

We are impressed every time we stay.

Staff, cleanliness & location. I found price and quality of dining not quite good.

everything was awesome and the staff was super friendly. Just our room didn't have the AC it wouldn't turn on felt really humid.

Exceptional

It was also a major ordeal to get towels by calling the front desk. It took quite a long time and multiple phone calls. When we tried to go get them ourselves, they offered just one towel at a time. My daughter was sick in the middle of the night; my wife went to get ice from the ice machine, but it was out of order. Also, every time we came and left from the parking garage, the system never worked correctly. It required me to push the intercom button in order for us get in and out. And the pillows were about half the size of typical pillows and not overly comfortable. The overall shoddiness of the construction was

The place was clean and modern and the breakfast was very good. However, they run the place really cheaply so I would not go back. They only clean the rooms every other day but give you towels for 1 day. The room had no conditioner and the body lotion didn’t work. There was no bar soap. They use the cheapest, thinnest toilet paper I’ve encountered in a hotel. They give you 1 coffee capsule for your stay, no matter how many nights. And they charge $20 per day for parking.

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Breakfast was great each morning. The food was fresh and there was a variety of choices. I believe I booked a room that was handicap accessible. When I arrived, there were no handicap rooms available.

The suite was a great size and very clean when I arrived. I am normally a Marriott person (habit more than anything) but this is my second Hilton experience recently that has left me pleasantly surprised.

Super dog friendly and food was amazing! It was close to the night life. I highly recommend and will stay there next time I go back to Houston.

Excellent service. Highly recommended

Price is way high for the provided services

Superb

Great Breakfast

Well run and welcomingw

Rooms are always clean and the beds are comfortable! Breakfast is top notch. Pet friendly property is a plus!