Holiday Inn Express and Suites Houston Westchase - Westheimer by IHG

Está limpio y el desayuno muy rico

The property fit our needs perfectly. We needed a hotel near the hospital for an early surgery. The front desk staff was kind and accommodating. In addition, the bed was extremely comfortable.

Very modern and clean, parking is challenging

Our stays here are always awesome!!

Poor

water pressure should be stronger

Location

I loved the ambiance. The bath water was great, breakfast was great

Blanket was dirty with some red spots. The AC was noisy loudly all night long.

Superb

Our stay was great. Even though it was short, it was great. The beds and pillows were incredible.

Good

Exceptional

Great place to stay

Facility was clean Staff was helpful Parking was not convenient

clean and affordable, but nothing extraordianry

Breakfast was a highlight — it was fresh, well-stocked, and the area was kept tidy the whole time. You could tell the staff actually put effort into maintaining it, which you don't always see at hotels like this. The room itself was comfortable and clean, but there were a couple of things worth noting. First, there was an old, musty smell that seemed to be coming from the carpet. It's that classic "hotel smell" that just lingers, and it did take away from an otherwise great room experience. The carpets are overdue for either a deep clean or a full replacement. Second — and this one was hard to overlook — we had no hot water Sunday morning. Nothing like starting your day with a cold shower when you're away from home. That's something that really needs to be addressed. Overall, I'd still consider staying here again. The staff, cleanliness, and breakfast more than made up for the issues — but management should look into those carpets and the hot water situation before it becomes a recurring complaint. A solid stay, just a couple of things holding it back from being perfect.

Everything about this stay was excellent. Kind and welcoming staff, everything clean, great pool and amenities!

The hotel itself was clean, comfortable, and in a great location. The room was nice, and overall our stay was enjoyable. However, my experience was affected by the staff’s attitude. While the accommodations were great, better customer service would have made this stay much more enjoyable. The customer service didn’t match the quality of the hotel. The lady who was on duty that afternoon was rude and unwelcoming. I was observing her how she talked to every guests on that day. She seemed not interested on assisting guests. I hope the management will address that staff professionalism and customer service.

The shower head is not good enough ?