Garner Hotel Houston Westheimer by IHG

The place is over run with roaches. I was there two nights. Had roaches in the first room I stayed. Asked for a room change on a different floor. Had roaches on that floor as well. Both second and third floor have a roach infestation problem

Might.need to.increase bug.eliminatng. also check air conditioner. Pool area needs new furniture and signs.

Everything I liked everything

Good Good

Exceptional

Bad

There was nothing I can say I “liked” but the mirror in the room. That’s it. The breakfast was bare minimum, only two hot items. I never received an ice bucket for my room. The microwave in my room didn’t work. Went to the front lobby just for them not to know where a microwave was. The chair and curtains in my room were torn. The remote control to the tv was missing buttons and looked like a dog chewed on it. Stains in the floor plus a baby roach crawled up my wall in the bathroom…. I just don’t understand how this hotel is under Wyndham

Superb

Man at front counter and very rude I could even check in on the 16 and I payed for it

Phone and outlets in my room did not work. I called a week later about my deposit. Front desk was very rude. Trying to rush me off the phone.

The location was accessible to everything I needed food, shopping, etc It’s been 11 days and I still haven’t received my deposit back, When I call no one has information as to why

Exceptional

Infested with ants

Breakfast didn’t open until 7 which is later than I was expecting so I wasn’t able to use. WiFi was out the whole stay. Front staff kept phone disconnected. When it was connected, didn’t work. Homeless people lounging outside and in lobby. Saw a roach in the room. Leaving this review so I keep an account of where I wouldn’t stay again

it was in a good part of town the power was out for at least an hour. the wifi didnt work properly

The hotel was ok, we stayed for 2-nights and our room wasn't cleaned, hallways smells like cigarettes and marijuana. The breakfast was mediocre with limited variety, tv didn’t work and lots of foot traffic outside.

Not pet friendly as advertised on expedia

Great delicious breakfast hot meal eggs, pan sausages, and waffles. Plus! Really delicious huge navel oranges and apples plus! Yogurt.

Dirty and loud

The hotel was fully booked and not near enough parking. I was disappointed in the breakfast. It was small and not much of a selection and it closed by 9am so we missed it one morning. The neighborhood was not the best and at night there were homeless people walking around near. I had my teen daughter with me as well. The price for 2 nights was very reasonable and the staff was pleasant.