DoubleTree by Hilton Hotel Houston - Greenway Plaza

This hotel feels very old and dingy. The toilet and sinks in the bathroom are that ancient yellow color and make everything feel unclean somehow. The room was very warm despite lowering the AC to the max. Location is fine. Parking is a huge pain and confusing. Not worth what they charge. They need to update the building if they want to present themselves as a nicer hotel.

Good room

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The hotel is great location, the staff is very polite and helpful and facilities are very well kept.

The shuttle service was not Working.

They were understaffed at the front desk. The people that were there were very courteous, but over extended.

Older hotel but still decent!

We love the hotel. The staff was really good. My son enjoyed the pool. The only complaint I have was the outlets in the room were a little old.

Absolutely will never stay here again. Accessing the property is a nightmare full of twisting tunnels down into an old underground parking garage. Once inside you must juggle your luggage up two escalators to the lobby. There was only one person checking in the very long line of guests. I understand that FIFA was happening, you could have prepared accordingly. Guest room floors smell like a dive bar full of old cigarette smoke and bad decisions. The rooms and carpet throughout are long overdue for a refresh. I escaped briefly to the restaurant only to return to a door that no longer wanted to be opened and had to wait for hours while “engineering” came to break in and repair it. Well more than a single cookies worth of inconvenience. The only positives you’ll find here is a small bar with really good food (kudos to the chef) and very pleasant staff. Save yourself the headache and stay elsewhere.

We were happy with our stay, the property was clean.

Oh my God I love this place I love how the valet opens the doors every time you come in or out. This stay was exceptional

good

The bathroom wasn’t clean

Always an amazing experience at this hotel.

Good pool Good Breakfast buffet for a price... good price too. Issues: Dated property Also, water was extremely hot and difficult to control at the shower

Great location, really nice gym. The restaurant was delicious and Starbucks was in the lobby. I wouldn't use the mobile check in as it worked the first day, but then checked us out on our second day. I would check in with the desk only.

Fast and courteous check in. Quiet, clean, comfortable room.

Good, so old building, buy all clean

Good

THE BUILDING COMPARING TO MY BAD EXPERIENCE WITH NEW YORK HOTELS, ALSO THE ENVIRONMENT. I BELIEVE CUSTOMERS SHOULD NOT BE PAYING TO GET INTERNET INSIDE THE BEDROOMS, THAT SHOULD BE INCLUDED WITH THE RESERVATION PAYMENT.