Candlewood Suites Houston Medical Center by IHG

Poor clean room service. So bad customer service. The room has a terrible odors

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The staff was amazing! Room was clean but it had a real musty smell. You could tell it was an older room but the price was very good.

The staff is great, the room was clean.The gym needs new cables for the machines and the pool isn’t inviting. The shuttle service is very helpful!

Its old but room was clean and it was ok for one night stay.

Excellent location N/A

yes

Nice hotel, great amenities

Exceptional

My TV remote would not turn the volume down on the TV and I told the front desk lady on day 1 of my 6 night stay and they never came to look into it.

Air could have been cooler to cool the bedroom and living area.

Ac was loud and water leak on 1st floor. Art missing from the rooms but otherwise okay stay

Staff was freindly and room was clean. No breakfast and a we had to dodge a water leak in the 1st floor halway in front of the elevators.

The manager did refund me everything except the first night. Horrible!!!!

Good living conditions with clean environment

Entire hotel was very warm, with in two minutes of being in our room we saw multiple bugs, bug guts were left on the wall and stains on the sheets.

No continental breakfast, in room phone not working, towels not replaced and took forever to get extra blanket.

The first room the key didn’t work. The second room smelled like mildew and I went and bought Lysol because I was a little nervous. Had an empty blue in I guess to attempt to cover the smell. My room had roaches (baby ones). I hope that I didn’t bring any home. The front desk offered me some snacks. If I seen roaches…why offered me something to eat. I will never book again

What hotel runs out of coffee??? The bed was hard. No kleenex in the room and ran out of toilet paper. I was there three nights , my room was not cleaned the whole time I was there. You had to buy breakfast so I bought a yogurt and some cereal in their lobby, and they had no spoons anywhere?? There was an odor in the place as well. However It was cheap so i guess you get what you pay for.... I just expected better

Nice and peaceful