Best Western Plus North Houston Inn & Suites

Lo único malo fue el olor del cuarto

Staff and parking

El staff súper atento y la de la limpieza un amor .. ahora los sofas no se pueden sentar todo manchado y sucio .. toallas manchadas deberían cambiarlas.. por el resto todo estuvo bien .

Traveled from Chicago for funeral services. Day I checked in first thing wrong was the TV not working. Front desk said to do this, that and the other so it would turn on. No time since I needed to get ready. I went to the wake and returned to the room to discover my door did not lock from the outside. Anyone could have just walked in at any point. I called the front desk from my own phone because the hotel phone does not work. I explained to her my that the door isn't locking from the outside so she comes up to my room to see for herself. She sees it doesn't work and asked how many days I'm staying......3 nights but what dies that have to do with anything. I told her I need another room and I'm not staying in room #316 with a broken lock. The 2nd room was unacceptable!!! The sheets and big brown and yellow stains on the blanket I was to cover up with. The pillow had black stains on it, possibly mascara and had looked used. The most disgusting thing in that room was a blue sofa chair. It looked like it was used to make an adult movie with all the body fluids to prove it!!! This chair was should have been thrown away. I called the front desk again and made the girl give me another room and come back upstairs to see that I wasn't exaggerating and asked her how is this even acceptable? Finally the 3rd room was ok, mainly because I was tired and it was going to be midnight and I had the funeral in the morning. First time in Houston, LAST TIME HERE!!!

It was great

Clean friendly staff and big breakfast. Cold cold air in the room ❤️ Nothing

Stayed for 3 nights. On the last day, they charged me a smoking fee of $300, which none of us smoke or vape. They said there are sensors in the room that caught it at 10AM. I tried asking them to remove it and every person I spoke to said “the magnet is the only one who can remove it and they won’t, just file a dispute with your credit card”. Just ridiculous that every staff member just went straight to file a dispute.

The door to the restroom wouldn’t shut correctly. The two lower hinges were coming off.

Large rooms, cheap breakfast. This hotel is like a cheap Sleep Inn. The rooms were clean but the towels were not. They needed a bleach and maybe a fabric softener. This management knows how to charge $25 for 40 minutes early check in, but doesn't know to give you a bottle of water. Overpriced for the area. I may never go to this Best Western again.

This is not a VIP Expedia Hotel. They don’t give the perks they supposed to give. Expedia Attention.

-

Everything was amazing didn’t have any worry’s..

It provided breakfast. Even though it was "clean", the sheets were stained so it made me feel like it was dirty. And it turned out that our other room was the same.

The staff, quick check in and check out Not great, smelly sheets, noisy AC

Nothing Everything. It was so nasty

The room was clean. Sheets were faintly stained. The AC worked fine. Laundry room was good (only had 1 washer 1 dryer). Fitness room only had treadmill. Staff was friendly.

Loved the jacuzzi room

Great location

I initially liked the price because ive stayed at BW+ before and it was extremely nice but cheaper then the 100 a night paid here. I typically pay 100+ a night for rooms when traveling. The staff though you can tell overworked gave ridiculous reasons for them not having majority of things. They don't sale water/drinks and vending machines work taking money but not dispensing products through the front desk was aware no signs were placed on machines at all The blanket on the bed was dirty it could not be replaced because there were not extra blankets on premise, meanwhile there were never more the 10 cars parked outside at a time, so it wasn't common sense to take one from another room and five to us.

No complaints