Best Western Plus Downtown Inn & Suites

The complimentary breakfast exceeded our expectations, with hot items like waffles and eggs, plus fruit and a variety of continental options. The coffee station being available all day was a huge bonus, especially since we were in town for the World Cup and our sleep schedule was all over the place. Overall, this was a great experience, and I would definitely recommend this hotel to others!

First, the staff hospitality is non-existent. I interacted with three different front desk representatives during my brief stay, and every single one of them was remarkably rude, dismissive, and completely unhelpful. Second, if you are driving an electric vehicle, do not rely on this property. They advertise on-site EV charging, but the equipment is completely broken. I tried every single charger available on the premises, and none of them were functional, which completely disrupted my travel plans. Most alarmingly, there is a severe lack of building security. An unauthorized individual—who appeared to be under the heavy influence of drugs—was able to easily bypass the front desk and enter the hotel premises. Management did not even realize he was inside until he was actively roaming the private guest room hallways. This is a massive safety hazard. The only saving grace was that the rooms themselves were okay, but a decent bed does not make up for a complete lack of basic security, broken amenities, and hostile customer service. I will not be staying here again and strongly advise others to look elsewhere.

Nice and helpful staff. Also nice breakfast and good location.

Convenient location, and amenities were good. We enjoyed the indoor pool. Breakfast was excellent and staff were friendly and helpful.

clean

Room was vey spacious

It was pretty ok all round

The king room was huge and very clean. The only issues were minor--slow bathroom sink, small holes in the sheets. Staff was very friendly and the breakfast was decent and plentiful.

The hotel is continently located. The room is spacious and clean. It has a microwave, a min fridge and even has a safe. The only thing I wish it had was a coffee/tea pot. Breakfast was very good. We didn't get the chance to use the pool or the fitness center. A good stay.

Parking staff blocks the parking during night so you have to ask them to open the way which is very annoying Basic breakfast with few items but it's ok Property is good and is downtown closed with good restaurant and attractions nearby

Exceptional

Overall great stay. Pool and gym were smaller than expected.

Exceptional

Clean room Helpful staff

Clean Surrounding area

Easy access and parking. Great breakfast Not happy they are charging for parking now

Wonderful

Pool area was nice!! Parking fee at a best western ?? Not good

The hotel was clean and quiet. The staff were kind and friendly.

Clean facilities & wonderful deck staff. The kitchen staff were a rude.