Best Western Galleria Inn & Suites

Staff were all super friendly.

Old building, outdated room. Hot lobby and hallway AC available only in the room and dining area.cheap crappie breakfast. Poor customer service, called the front desk twice and no one answered.

Good and clean and awesome

Had great experience in NOLA Hyatt.

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Took a cold shower last day there. Breakfast was very limited

The staff was great! Breakfast was also good. However, the facilities are poorly maintained. The smell of marijuana in the air was strong and made me sick.

The staff have been very helpful

The staff was nice and friendly You had to go to the office to get ice they had all the ice machines on the floor off the refrigerator was not cleaned out and the toilet could have cleaned better the breakfast was completely trash for meat they had only diced ham that you put in a salad

Poor

1st room stank so bad of weed that I had to ask to switch rooms, 2nd room smelled like mold, but I knew they were fully booked and it was only 1 night. Pool was clean but no towels, had to ask the front desk. No working ice maker... had to go to front desk. Breakfast was available but sausage looked and tasted so undercooked that I just grabbed an apple. AC seemed to barely work outside of the rooms and the one inside the room was very loud which made it hard to sleep. The alarm randomly went off at 6am which I guess isn't their fault but maybe they should check. Overall, the staff was nice but the hotel is really run down and the pictures are misleading. I had this hotel booked again for next week but went ahead and cancelled. It was probably the worst hotel I ever stayed at but not the cheapest...

We were told the water heater pilot was out upon arrival and it was very old and would not be fixed anytime soon. We then got to our room which smelled like smoke (non-smoking hotel supposedly). Their response was to send housekeeping to spray an air freshener. When she arrived to the room she just walked in without knocking. Between that smell and the smoke we were getting headaches and we were forced to find another hotel they refused to refund our payment. Old building on its last legs that smells bad and now they'll fleece for whatever money they can hold. WAY too many other options to spend any time or money at this place

The room was clean and the breakfast really good, the only thing is the cigarette smell outside.

Good service great breakfast

Exceptional

No hot water, check clerk the guy was rude,electrical problems

The Smell of the room still in my nose and I got a headache because of it the both room handwashing sink drain clogged as noon as when we got there so we can’t wash hands or wash our face the bed is very uncomfortable, I don’t suggest any one to stay there

It was not a comfortable stay but it was near to Galleria, no parking fee and people was nice.

Nice employees. A prostitute and hooker hotel. Strip club next door. Weed smoke cloud in the hallway of 3rd floor. Ice machine broken. No A/C turned on in lobby to keep free loaders out. Extra deposit at check in for room damages due to clientele.

Location was fit for purpose. Breakfast was par for the course. Free parking. Hygiene was appalling. The room was not cleaned once during my weeklong stay. The air had a stale smell of smokiness. Cancelled my second stay due to this.