Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area by IHG

This unforeseen and complete failure of both elevators rendered guests residing on upper floors without any access to vertical transportation for the remainder of our visit. The ensuing logistical difficulties were substantial, necessitating repeated use of numerous flights of stairs. This included the demanding physical effort of transporting all luggage and personal belongings to our room upon check-in and subsequently back down upon departure. Such unexpected and strenuous exertion significantly detracted from our comfort and ultimately diminished the overall quality of what we had hoped would be a relaxing and enjoyable stay.

The hotel had a smell. When I walked in my AC unit was turned down to 52 so the room was freezing. Staff didn’t seem to be able to answer many questions. Refrigerator leaked. Iron did not work properly. The coffee pot had residue in it. I was thankful I was only there to sleep for a few hours.

This hotel served its purpose for business travel. Would absolutely stay here again.

Stayed at this location with friends for 4 nights and 5 days during Chicago visit. No welcoming gesture by front desk lady during check-In. Safe in the room was not working. No breads in breakfast only bagels. Bagels also did not taste fresh. I have stayed many times in Holiday Inn, different locations in Canada and US somehow this location in particular was below Holiday Inn standard.

Amazing staff is great love that there are all Dove products !!!!

It was ok for the cost. No service at all.

The room was sparse, the staff was friendly but not particularly oriented toward taking care of guests. One staff member put her leg in the elevator to stop it after we were in it, and then kicked a bag of clean towels into it, shouted something to another staff member and got into the elevator as if this was normal. That's just an example. I think we're spoiled by staying in Marriott hotels.

It was clean with a good location I had to go down and ask for clean towels. No one refreshed our room the 4 days we were there.

The rooms were clean the staff was great and breakfast was delicious! The front desk had different staff every day and they were all great. Thank you!

Breakfast was excellent..staffing was wonderful to us and help anyway if needed.. Elevator was slow and the other elevator wasn’t working..

Very good

Location Terrible front desk staff. Terrible housekeeping. Breakfast items run short and are not refilled. We stayed for 6 nights. Cannot get housekeeping done after numerous requests. The pool area is very dirty. Many general maintenance issues exist throughout that need attention. This location is very mismanaged!

Breakfast was great, had normal continental breakfast choices. The hotel was clean, and parking was easy. Location was a short drive away from downtown Chicago. Overall enjoyed the stay.

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Nothing stood out not to like.

The area and cleanliness. Nothing stood out not to like.

Holidays inn should change the management and bring some positive changes .

Good breakfast, staff was nice.

Things were close The pool wasn’t heated