Embassy Suites by Hilton Dallas DFW Airport North

Loved the free happy hour and the food at the restaurant was superb

Our room had numerous stains of a dark color throughout the room. We had a bad experience in the restaurant after check in. We were seated our order was taken, our drinks were brought then our server just disappeared. A different server brought our food which included the incorrect salad and missing spinach and artichoke appetizer. She took back the incorrect salad brought the correct which was less than pleasing taste wise. They finally brought the appetizer after we starting eating our meals and it appeared to just be creamed spinach with chips not spinach and artichokes. After all of this still never saw our original server and never was checked on again. We had to complain about the appetizer and ask for a manager. Once she talked to the manager we were told our first server went on break and that the manager comped our entire check. Although that was more than generous and we greatly appreciated it, we were very surprised and disappointed about the overall experience at your property.

Staff are very friendly and helpful. The room was clean and very nice for the price. Great hotel. Will stay again next time we are in town.

The reins was clean but sheets were stained. Still a great stay.

Conveniently located, the staff was very helpful. The hotel was beautiful and the food was amazing. Highly recommended.

Great

Overall the place was fine but how parking was managed was horrendous. And two of the 4 elevators were broken the entire time I was there. The person that checked me in said nothing about parking; it took talking to someone else that I had to register my car via a third party QR Code (which is the last thing I want to do at 11 PM on a Friday parked behind the building). Then, on a Sunday, I was notified my parking had expired for some reason - when I finally got through to the front desk when offsite instead of help me they hung up on me because I was exhibiting frustration since I was concerned my car could have been towed. Definitely not cool.

Awesome hotel, the guest room needed cleaning.

It was comfy

Do not use this hotel! Unfortunately, we have stayed here numberous times. This time, our room was not ready, the pool was closed, the front revolving door was broken, the reception staff had a lousy did not care attitude! The bar was very overworked with a hotel booked party that day from 11:00 am. - 8:00 p.m. They were not notified, and said they would have brought additional staff on. The party was very loud with an open attrium. Very disappointed.

No parking at all then charge $20 per night as this place is a park and fly for DFW Airport not mentioned in the reservation. Disappointing from a disabled veteran. Long haul for the bag carry

nice place, very good service, free break fast happy hours etc highly recommended

Room and breakfast, Everything else was bad, handicap parking, elevators broke, handicap doors broken also.

Parking was also limited. While the mobile scan-and-pay system is a good idea, the hotel should place QR codes inside the lobby. Many guests missed the outside signs, assuming parking was included or handled at the front desk. I would stay here again, but only if the elevators and doors are fully repaired.

The revolving front door and two of the elevators weren’t operable. The ice machine on our floor was not working either. This made coming and going more challenging than necessary. The room was excellent. It was clean, spacious and very comfortable. The morning breakfast was inconsistent. The first morning, part of the buffet was difficult to access because the foldable walls were extended early. There was also a scramble when they started to shut down the breakfast a few minutes early. The food itself was good and plentiful. The manager’s reception was nice. The bartenders were friendly and efficient. The snacks were limited but didn’t run out. The overall experience was good. These few access points and amenities being addressed would have made it great. A last point, I wish the hotel would have been more forthcoming about the parking charge. I don’t mind paying for parking but was surprised to be chador a self parking surface lot.

The room was very clean and comfortable, the staff was very friendly and helpful, the breakfast was fantastic (I had a custom made omelet), and the restaurant and bar staff were friendly and attentive as well. Overall wonderful experience and I would highly recommend this place.

Superb

Bad

I liked the room, buffet breakfast, and the shuttle service most.

Breakfast and the bar reminded me of why I always choose embassy suites!