SpringHill Suites by Marriott Richmond North/Glen Allen

It was fine for a quick stay, rooms were big, but not clean… convenient location

Excellent staff. Especially on the night we checked in.

Breakfast needs more variety. Overall nice hotei. Staff helpful.

We only stayed one night breakfast was disappointing. Guests were filling thermos up with juice. Trash overflowing. Fruit had turned colors. Not very nice. For a Marriott property broken room windows and bathroom sink was very cracked. Television was a challenge

Was the worst place ever. Had a room reserved. Got there and they gave my room away. And charged the same thing. Never gave me a discount or anything. Worst place.

Location Cleanliness

Exceptional

Location and staff Room smelled funny, bedsheets had stains, there was ants found in our bed and bathroom, trundle bed did not have a mattress, pool was cloudy, exercise room did not provide cleaning wipes.

We booked a Handicapped room. It wasn't very well set up for a handicapped person in a wheelchair. As were most of the hotel rooms on this trip, this room was for a person whose 'handicap' was, perhaps, that s/he had to use a cane. Compare that to an amputee in a wheelchair. I asked when making the reservation that the ottoman be moved; it wasn't and it caused a problem. Getting the wheelchair between the bed and the TV table was another problem. It seems that what hotels think solves handicap issues is a bunch of grab bars, all positioned horizontally. Vertical bars help people stand up from the toilet or shower seat - if there is one. So....staying in that room was difficult and annoying. Being handicapped has many definitions, from using just a cane to being an amputee in a wheelchair to being blind, not having one hand or the other, etc. I think hotels can do MUCH better to accommodate handicapped people if they only c a r e d .

The room and the facilities Breakfast are not so good,

All except there breakfast. The food is lame they cooked to much pork. None

Sleeping arrangement Room was small

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First room we were assigned was filthy (not vacuumed, sticky substances on both night tables, etc). Second room had a moldy and dirty washcloth hanging in the bathroom. We were there for 3 nights for a tournament. Trash was never emptied, never received fresh towels, nothing. Price was far too much for this type of service. Best thing about the hotel is its proximity to restaurants and Henrico Sports and Event Center.

The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

Very good

Rooms where clean The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

Very good

Checked in at 11pm and was placed in the wrong room which they did switch me into another room that same night only to find that the room had dead bugs around the bathroom mirror which I did take pictures of. Thus I originally booked that same night. When my son

Friendly staff clean rooms