Extended Stay America Select Suites - Richmond - West End - I-64

I checked in to a room that had never been serviced! Looked like someone was staying there. Attendant arranged for a new room. No apology! Also, I hate that there is no one in the office if I arrive after 10pm.

Great people and nice stay

Exeptional

This hotel only gave you bare minimal. Toilet paper, very small bar of soap. 2 towel and 2 wash cloths, no ventilation. That it. If you need anything you must go to front desk and ask for it.

There were cockroaches in the bathroom and kitchen. There were little beetles that flew into our drink glasses. The very small round toilet seat did not fit the elongated toilet. There was no shampoo in the bathroom. One of the kitchen chairs was broken (like, really broken). The staff respectfully acknowledged the problems. Next time we look for a hotel, we’ll read the reviews more carefully before we make the reservation.

We have stayed at other extended stay and we rate it as acceptable. The toilet has a malfunctioning flush. The caulking in the bathroom is half hazzardly done. The air vent is rusty

We needed a first floor room .. but did not get it.. got 2nd floor and 2 flights of stairs No first floor room's available

The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off. The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.

There were roaches everywhere. Babies and adults. I complained to staff, but they were not phased in the least and would not give a refund. I need to talk to Expedia about this. I left a day early and lost money as it was prepaid. There was even a roach in my bag when I got home.

Filthy, disgusting I literally checked out an hour after. My room wreaked of smoke and everything was covered in filthy. Bugs were dead on the floor

Staff always great service m

Location

I wouldn’t stay again so bad the worst ever

Exterior looks ok but the room was gross, old, and dirty. Very run -down. No garbage can in the room. Staff unfriendly. People hanging outside in lawn chairs smoking and drinking. Do not stay here.

had a terrible experience at this hotel. The customer service was awful when I raised multiple issues, they just said they had no other rooms available. The toilet wouldn’t flush, and the lights kept turning off automatically every two hours. Even the TV kept shutting down every hour. I would not stay here again, and I strongly advise others to look elsewhere.

The location was great. The floor in the room was sticky, the AC was not plugged in upon arrival, the television was unplugged. I understand it’s an extended stay and they were trying to save money, but for a customer to have to figure these things out is a preventable problem. Also, I’ve never stayed in an extended stay hotel that the front desk was closed until 9am. This made checking out difficult.

Exeptional

Nice stay

Nothing, absolutely nothing because the room had roaches and hair in the refrigerator which resulted in my sister and I leaving the keys on the bed and finding another hotel to stay the night at! Which caused unnecessary added expense, elevated levels of stress as we were women driving around alone at 11 pm at night unfamiliar with the Richmond, Va area trying to find another hotel decent hotel we would be comfortable spending the night in! I like absolutely NOTHING about this experience from the start and it still hasn’t been finished because I still haven’t had my issues resolved or my money returned and it’s been almost an entire week smdh it’s very simple we did not stay in the room we paid for because of the conditions we found refund my money! The room had roaches, there was long strands of black hair on the shelf in the refrigerator, the main desk was zero help, and has been giving me the complete run around I had to call from my sister’s phone just for the front desk to pick up because every time I called from my phone there was no answer the day after this all occurred. The guy that answered the phone the night we booked and saw all this literally said the roaches must’ve walked in from outside when we did smdh so I asked him did the strand of hair walk in from outside too??? we did not stay and I STILL have not received my money back, this entire experience was ridiculous and disgusting and frankly unsafe as it was 11:00 pm in Richmond, Va and two women alone were trying to find another hotel because the one we booked was roach infested and nastily cleaned if cleaned at all because how does someone’s hair get into a refrigerator on the shelf?

Friendly staff, location Bathroom ... ,bathtub not clean at all