Quality Inn & Suites Garland - East Dallas

Parked right outside my room. Breakfast was good. I shall return.

At first I thought I was not going to be happy. But I was pleasantly surprised. It has been a very long time since I stayed in a place where my door was to the parking lot, but the bed was comfortable, it was quiet for the most part, except when people were talking in front of my door. It is practly all new. I would stay again.

Very nice location. My stairs were close to stinky trash cans.

Just being close to the lake. No problems

Room door was damaged

Very good

Exceptional

Everything was great. And they young guy at the front desk was always helpful and nice.

It smelled old & wet. The room was not clean. They wouldn’t restock breakfast. Just save yourself the time & money and go elsewhere.

Staff was nice Toilet leaked from bottom spreading waste water everywhere. When sat on toilet it came away from the wall almost fell off several times. Only had three outlets and only one barely worked. Had a family emergency came up had to leave on my second day. I hope I will be able to get a refund for the other 2 days for the inconvenience I went through. Oh the phone didnt work either. Thank goodness for cellphones

The staff and the breakfast The only tiny problem I have is I couldn't get the TV to work but staff came and fixed it right away

The only tiny problem I have is I couldn't get the TV to work but staff came and fixed it right away

No elevator to 2nd floor

Very clean room, staff was helpful and very polite, continental breakfast, and parking was just enough

Very good

NA

The reason I chose this hotel was because of the advertisement. Clearly these pics were from another location. The rooms looked nothing like them. When I checked into the hotel, there were no keys available. The staff person had to open the door for me with a master key. I had to call the next day to see if they had keys available, and the front desk worker had no idea this had occurred. Upon entering the room, there was a terrible odor, the water pressure was too low to take a shower, the toilet was shaking, and the sink spat out water while washing your face and brushing your teeth. This room was not worth the price. This room could've easily passed for a motel room. Nothing about it was inviting. I called around 9 am to see if breakfast was being served and was told that it had just ended. The next day, there was no breakfast. We checked out Sunday around 6:45 am, still no breakfast. It was supposed to be included in the price, yet we still had pay for it at a restaurant. I do not advise anyone to stay at this location. I've stayed at other Quality locations and never had to deal with anything like this. Very disappointed.

It’s not a hotel but a motel. Room smells like smoke, landline phone didn’t work, no hair dryer, toilet stopped up and I was told to come to the front desk and get a plunger. My wife and didn’t stay and asked for refund and they wouldn’t. Beware of Quality Inn!!!

Location was very accessible, the room was clean. Laundry services time should extended for those who check in late

Laundry services time should extended for those who check in late