WoodSpring Suites Fredericksburg

The staff were nice but the place itself is pretty gross.

We had small roaches crawling on the walls, sink, and chairs at night.

The refrigerator was an added benefit. We were able to refreeze our ice packs. The parking was ample and safe. Our room was quiet but the other one was very noisy (reserved two rooms).

Bad

Room did NOT match the photos- CatFished

The staff The person who clean the room before we arrive. The person overseas a lot of stuff that should’ve been cleaned example cigarette ashes on the windowsill.

Convenience to work Difficult to check out . No front deck person at time of check out .

Exceptional

Don’t stay here if you can afford any place else. Dirty, had bugs, place constantly smelled like smoke. Was there for 10 days room was never cleaned. Had to wash my own towels and sheets. In a word disgusting!!!

Superb

Other then the people next door playing loud music, things were good

Was clean room, for me was a nice place. Thanks👍🙏

Near a large mall complex.

The manager who helped me was great. Whatever issues I had. Corrected them and made it right. Five hours before getting to the hotel I received a call from the hotel telling me the rate I booked for on booking.com was incorrect and they weren't going to honor it and I needed to pay $149.99. I said that was unacceptable and said when I arrived at the hotel I would need to speak to the manager. The lady stated she was the manager and I needed to deal with booking.com. I was upset, because I booked the room March 30 and no one called me until five hours before arriving. The manager did the right thing and honored the price. The hotel is out dated and it was dirty. The carpets were stained and needed a vacuuming. When I got to my room there was only 1 bed and my son and his girlfriend were with me. The room didn't smell good and I killed 3 roaches. I could not stay in that room.

Room wasn’t available they never called and said no rooms

I found a bug in the shower; limited number of towels provided; no bedside lamp (you have to get up out of bed and walk to the door to click on the overhead light, thus waking up your spouse); ludicrous policy that every adult has to have provide an ID and have it processed in order to stay in the room. REALLY?

Room had bad smell

The dirty carpets, the linens, the beds, the roaches smells and overall the facilitiy.

There wasn’t any. The dirty carpets, the linens, the beds, the roaches smells and overall the facilitiy.

Very good