Sonesta ES Suites Huntington Beach Fountain Valley

GREAT HOTEL! GREAT LOCATION, GREAT AMENITIES, GREAT BREAKFAST...! GREAT EVERYTHING!

Parking was difficult some days. The only spots were at the other end of the property - the farthest point from our building. Trailers took up 5-7 parking spots. We were there 11 days, and the trailer didn't move for 6 days.

Hotel was a resort. Very family friendly property with court sports etc. The pool and jacuzzi were the perfect temperature and entertained and relaxed me and my kids for days. Staff is very helpful, friendly and managed the busyness of the property without missing a beat. The manager Mario was very emphatic to a stay mixup and went above and beyond in accommodating me and my family in a way that supported my situation. I am eternally grateful! Leaving was a challenge and I will always choose here first if my travels ever take me to Fountain Valley.

Everything was perfect until we went into the pool with our kids and there was a drunk making inappropriate comments staff took care of it called the cops but the cops didn’t do anything. Other than that it was perfect

Very clean!

Spacious rooms near freeway really nice and quiet and perfect for vacation with family

Room is spacious Not recommend and will not come back again. We booked a week of stay Sunday to Friday, checked in on Sunday the front seat showed us the location of the room and said nothing else. Called Monday morning to see if there is room service, front desk said not on daily basis but we can request, we picked up towels and tried to schedule a cleaning service same day, but nothing happened. Tuesday we were curious so I went to front desk in person to ask if we can get room cleaning service, front desk said it is too late they can not schedule. On Wednesday, I went to ask again, the front desk guy said it is scheduled for Thursday but I can pick up the towels first. I was a bit annoyed already, they called on Wednesday to confirm, we confirmed. On Thursday morning during breakfast, I asked again if there is room cleaning service since there were a bit of sand on the bed that we need cleaning. Front desk checked the computer and confirmed our room is scheduled for cleaning. 7pm when we get back, guess what, no room cleaning service since, so I was a bit annoyed and called the front desk, a different employee picked up and said to me ridiculously, he said we only stay for 5 days, NO CLEANING SERVICE WILL BE PROVIDED UNLESS WE STAY FOR 7 days. And he want to charge us $45 for the cleaning services which until this moment we got promised so many times that none of them mentioned anything like he said, and we are leaving on Friday and never plan to come back ever again. The whole communication is misleading, from one employee to another is telling all the different information and not respecting their words nor promises. Not respecting customers for sure and arrogant throughout the conversation. We did not asked for crazy service, we picked up all the towels needed and just asked if they could help us to clean the sand on the bed. This is a first time among hundreds of hotels we stayed and it is the worst service ever.

Breakfast was good The water in the showers dripped non stop

Pool is dirty with a lot of dried betel nut flowers and random trash bags and that I have to clean myself before they can swim.

The property and room was exactly what we needed. Would recommend and definitely would book again for the future.

Property was clean, staff was great but the internet was really horrible. Internet kept cutting off and so the TV kept going out.

everything was good except there were a group of kids running around kicking doors.

Old property with stained bedsheets. Rooms will have kitchenette which is a plus. But overall its really old property definitely needs renovation. Also, there won’t be any room service.

Did not like the lack of tv channels, also cable went out several times during my eight day stay.

Nice views and accessible to any type of transportation

Clean bed and shower area. Other parts of the room are neglected. Noisy, very little sound insulation.

The hotel itself is an older hotel. I knew that going into it but decided to book anyways because it looked nice enough and remodeled in the photos. We checked in very late at night because we missed our flight. The deal was nice enough to hold a pack and play that my mom dropped off for us. I requested one with our booking but was not provided one. When we got to our room, there was a pungent odor as we approached the stairs to our room. The stairs and landing were covered in filth. Like someone carried many leaking trash bags up and down the stairs. We got to our room and the room reeked with the same dirty trash and wet dog smell. By then it was 1am so we went to sleep. The following morning I complained to the front desk but they told me that they did not have management on site during the weekend and could not move our rooms. Come to find out the stench and trash was coming from the room across the landing from ours. Who had 5 people and two dogs staying in there. The filth was so bad that the staff came to pressure wash the concrete outside the rooms but the smell remained. Smelt like Dahmer lived next door. We ended up leaving our trip a day early because we were so disgusted with the hotel and did not feel safe next to those other tenants. Hotel staff was pleasant but not helpful in the slightest to help fix our accommodations.

Do not stay here! Horrible!

Very good

Everything was great. Our first room the ac didn't work but they got us into a new room right away. We have no complaints :)