Lexington Inn & Suites NW Chicago Elgin

Bugs on beds

just terrible

All that’s terribly

Great

Let’s just say was given a room on second floor without a working toilet that was filled with poo this was done with the knowledge that they had a 1st floor option that was clean and ready to go and that they had no elevators and we had 7 pieces of luggage.

The room was pretty nasty. Towels dirty, sheets pillow cases stained and dirty, duvet had blood stains, the toilet was dirty. Someone came to my room at 1 am and tried to get in, that person sounded mad and he kept hitting my door for like 10 seconds

Good service and clean room

Horrible customer service very dirty charges a lot and the bedroom are small and dirty the furniture is filthy. Most disgusting place I have stayed

The bathroom switch didnt work, the vent in the bathroom was falling out of the ceiling, the fridge was not working and smelled like rancid food, the hallways wreaked of cigarettes and garbage, the outlets in the room were loose, the ac would kick on and off and was not maintaining room temperature, the sheets had holes in them and some of the towels smelled mildewy. Great place to check in for prostitution or drugs I guess. They make you give them a $60 cash deposit while checking in, which I didnt find on the website prior to checking in. Pictures are full blown lie. This place is dirt

Nice place to travel. Sufficient for an over night stay.

Charged me a extra 60$ at check in, rooms were dirty

Not maintain property well

Didn’t Stay’ Left In Five Minutes, Bedding Dirty, Pillows Were Used, Bloody Boogers On Them, Picked Them Up And Walked Them Right Back To The Front Desk, Parts Of The Hotel Are Condemned By The City Of Elgin. No Pool (Condemned), Verbal Demand $60 Deposit Cash Upon Check in (No Notice) No Sign (Web Or Lobby). Pictures On The Website Are False Information.

I asked for a refund at the front desk because that was the second room giving us issues. And the man raised his voice at me, laughed saying “what refund” mockingly, and didn’t calm down until my partner who is a man talked to him. Only reason we got a refund was due to escalation. The overall inn seems to be sketchy and in need of renovation. Only reason I’m giving two stars is because the lady at the front desk and the older gentlemen were kind.

Terrible.

Customer Service

Great stay thank you. Would stay again.

Morning customer service was great. Night service was poor.

Cash deposits is crazy and the smell is even insane

The bedsheets had holes in them and there was hair in the tub. The staff were friendly though.