Comfort Inn University Durham - Chapel Hill

Positive staff and good breakfast options.

Good location. Humid area had to ask for 2 extra bath towels.

Staff, clean and breakfast.

Morning front desk staff were nice. Afternoon/evening staff were rude and unhelpful. I was questioned on check in about age and reminded that I had to be 21+ to check in although I had ID to prove I’m 37 and I had my teen with me. She was very hesitant to allow check in. Hot coffee or hot water were not hot in lobby and was told that I had microwave in room. At check in I was unaware that there was a $100 deposit but only if paying with cash (not mentioned anywhere when booking). Paid for full stay upon check in. Checked out 1 night early and was never told that they would be charging me for the room again for that night. Saw transaction on bank account and called and was told I could re check in or deal with it cause they had no record I had already paid for room but yet I paid for 5 nights on night 1 and left night 4! I was told that I should see refund for night 5 but I have no clue if I actually will see one. Breakfast was included so can’t really complain about quality or selection although there wasn’t much to choose from. Very limited parking and very difficult to get in or out of the area. We will not be staying here or with this chain in the future.

The location is good

Great pool and nice room

Beds were comfy, room was clean, hotel staff attentive and friendly. Pool was very nice and pool deck had sunning chairs as well as table/chairs. Second time we stayed here during our trip to chapel hill. Would stay again.

Excellent service

We had a great stay...loved the room, gym, and breakfast!

We were in the family suite and I highly recommend this if you need 3 beds and extra room! It was nice to spread out.

Overall very nice hotel at a very reasonable price

I wish the pool was open

Easy parking and friendly staff

The check in was amazing. The lady at the desk was awesome. There are a couple things I have to say about our room. When we first walked in the door the smell of bleach was overwhelming and would not go away no matter what we did. The pillows on the bed were damp like they had been washed and not dried all the way, luckily we brought our own. The room just seemed like it had a damp feel to it. I had to take a shower before bed and first thing when I woke up due to feeling damp. The carpet did not smell the best. On my side of the bed I smelled an odor like vomit all night. We did not com[lain because it was late and the beautiful lady at the desk was very busy and did not need the hassle. It was a good stay overall, our room did not meet up to standards and I am not a picky person.

Great rate! Comfortable beds!

In general everything was very good, housekeeping excellent, breakfast very good

We walked into the lobby and were hit by the overwhelming smell of mildew. We got lots of time to enjoy it because the desk staff was flummoxed by computer issues. Those issues continued to the credit card signature pad and the key encoding machine. We were treated to more bad smells in the elevator and the hallway, and got no respite in our room, which reeked of sweat and chlorine. The linens were all threadbare and there was no sign of the "upgraded rooms" advertised on the web site. My eyes were watering after only a few minutes in the room, and we called it quits. I turned in my key and we went and stayed at the Staybride Suites two doors down -- twice as expensive but not a danger to your health.

We arrived at 3 am after 19 hours of driving and when we were checking in, nobody was at the desk and we were waiting for about 30 minutes for the receptionist to show up.

I did not stay, I canceled upon arrival so I didn't get the experience

Breakfast options very limited and not fresh. Room run down. Bathroom smelt damp. Beds comfortable. Air con very noisy.