Hilton Des Moines Downtown

Convenient for us as we had tickets to concert at Casey Center.

Pool small and too crowded to use.

Shuttle service was very helpful and available when we needed it.

It was extremely noisy even into the early hours of the morning. We purchased food from the little "store". It was fresh fruit and a salad. It was expensive but worth not having to go out. Once in the room we discovered the fruit was moldy and the salad way beyond being edible . Yes, it was clean and beds were comfortable but I wouldn't choose this site again.

We had a cupboard door that was needing hinge repair, which I requested twice but no repair was done. Everything else was great! Room was nice, beds comfy, pillows were awesome! I was able to get shuttle service to the airport very early. I requested extra coffee, creamer and plastic forks which were promptly delivered by the staff. Elevators require a room key to go anywhere except main lobby, so the room areas were fairly secure. All in all, it's one of the nicer hotels I've stayed in.

Awesome

Great overall except paying for parking

Exceptional

If there was a complaint , it would be ppl that had no business parking in handicap parking were parked in assigned spots most of weekend...management should check that occasionally as sometimes it was hard for me to get though garage and parking lot.

Location, comfort, friendliness of staff Was not aware of parking fee

the location was good the clean of the room we needed to request sometimes.

The rooms were spotless and so fantastic to check-in to after a hot day at the zoo. The staff was receptive and helpful, even working with us to check in early! Pool was great, food was wonderful. Beds and room temp could not have been better. I was surprised that the televisions did not offer any way to order a movie for the kids or use smart technology to cast from our phones. Even in the most rural Iowa towns, this amenity is standard. It was an unexpected hiccup to an otherwise delightful stay.

Would stay at again, close to venue

Good place

The place was fantastic since the last time I was there

Great stay!! We will be back!!

the location was good exactly where i wanted to be. the staff was able to get me booked in slightly earlier and allowed me to stay a few hours later. the internet was spotty at best several times a night i had to reconnect which was a hassle. room service was incredibly expensive for mediocre food as well as poor amount of options.

No upgrades available as usaul

This Hilton location is outstanding. We always enjoy the stay here except for the mattress quality. They need to update/replace the old and hard mattresses. Also, the bar/coffee staff is always curt and a bit rude. Other than those two things, the hotel is fantastic!

Exceptional