Hotel Teatro

So disappointing. We were grateful to have checked in an hour early but unfortunately that’s where the positive experience ended. Our room was so hot, thermostat read 80 degrees. When I called the front desk we expected the same friendly, welcoming character that we were greeted with. Instead the person on the other end of the phone was clearly annoyed with my simple question on how to get it a little cooler in there. They sent a maintenance guy out who looked at the thermostat then asked if the windows were closed and said “yea that’s weird”. He offered to bring a portable a/c unit. My husband asked if there was a cooler room available and he said he would ask. The portable a/c was the kind that just blew air and used water to cool. It was useless and sprayed water on the floor. I called the front desk a few times after that only to be put on an immediate hold once for a total of 12min. No answer. No follow up to check on us. We returned from our evening out around midnight assuming a cooler room was waiting for us; wrong. Thought a shower would help. Shower pooled instantly. Maybe something to do with the wad of hair we found covering the drain. Didn’t bother calling about it as no one seemed to care anyway. We attempted to get some sleep anyway but the heat and stillness of the room made it impossible to relax. With no where to go at 2am we decided to pack up our things and head to the airport five hours early for our morning flight. Don’t waste your money.

Ummmm holy cuteness. We travel a lot and this is my far the best hotel we’ve stayed at. The staff was so kind and helpful. Very pleasant to talk with. The hotel is old, and has so much charm and character. We booked a very last minute date night in the city and everything was within walking distance. BOOK IT 💕

The hotel was hot everyday. Asked for a fan to be brought up and never was. We also asked for room service to clean our room and provided new towels and all they did was bring towels and place them on the bed. Will never stay here again

Check in was a little slow because it seems everyone decided to check in at the same time and there was only one receptionist. But the complimentary prosecco made up for it. Overall, a neat hotel and the balcony was cool.

Beautiful place

Decor and staff The step down from the enrty and bath was precarious at night

Exceptional

Very comfortable and nicely decorated. Great amenities. Appreciate how pet friendly they are. Highly recommend

Great hotel. Always enjoy staying there

Both nights I was there private parties rented the bar. Difficult to get drinks for guests.

Breakfast was terrible. Bagel was thin and grease soaked. They did not even offer a free cup of coffee in the morning. It had to come out of the $10 token given for breakfast. Lobby was often packed with people in the evening for special events so you couldn’t get a drink at the bar if you wanted one. The complementary ride was never available. You had to get a Lyft ride. The resort daily fee was charged but I never got to use it - just was charged extra money for hardly nothing but that $10 breakfast token. I’ve stayed here before but it was much better! The bathroom sink took very long to drain. My room was noisy. I was located near elevators and heard lots of clanging in the predawn hours.

Exceptional

The front desk women were extremely helpful with sunny dispositions. Great location, lots of restaurants/bars within walking distance Or hop on the free bus service to venture a little further away. The only issue I have is that I was over charged $84, I called & spoke to a nice front desk person who said they would investigate & get back to me, it’s now been 2 weeks with no word. Now I’ll have to go through the hassle of pursuing this.Due to this we will not be staying there again.

Very good

Good

Conveniently located in a beautiful historic building. Unfortunately, despite the beautiful appearances, the 4 star experience just fell a little short of what we expected for a 4 star hotel. There were moments of delight such as our bags already being brought up to our room before we checked in later, but other things also fell short. For example, the AC in the room was not working properly so the staff had brought in a fan. On the next day as we were checking out, one of the staff at the concierge was not the friendliest, and her communications in regards to any outstanding charges were unclear and lacked transparency, which made things really confusing. There was also no one to help with orders when it came to that morning's breakfast. Overall, the hotel fell short of our expectations and we will not be returning.

Superb

Great location! Neat old hotel. It is getting a bit more rundown than it was a few years back, but still nice and good value. Friendly staff, and cool atmosphere.

Do not waste your money at this hotel. The pictures are a deceptively good, this hotel looks nothing like it’s advertised! The rooms are outdated, even the expensive upgrade that we had was subpar! The AC seemed to be out in the entire hotel, its was uncomfortably warm. We were offered a portable AC which was a nice gesture but there was nothing luxurious about the hotel itself and for all the money we spent on the so called suite with the French doors we had no view! Downtown is a beautiful place at night but all we could see were the smoke stacks and AC units on top of the building next to us. We will NEVER stay at this hotel again! If your planning on spending $500+ on a room anyway then do yourself a favor and go to the Four Seasons hotel across the street!

Location