Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

The place was great and very convenient for our family event

Clean room, excellent breakfast, awesome experience

The AC didnt cool very well, the comforter was torn and stained and the bathroom shower had hair in it when we got there.

Our room wasn’t ready when we arrived, and we had to spend the first night of our four night stay in a room with not enough beds. The next day, when our room was finally ready, we found that the air conditioner was leaking onto the carpet, the refrigerator and room phone were both not working, and several baseboard tiles were loose and falling off. On top of that, we asked for extra towels several times, and were told each time that none were available. We never saw housekeeping even once during our entire stay. The property simply seemed to be not maintained at all. That being said, the front desk was courteous and somewhat helpful. That was the only redeeming part of our stay.

The front desk staff at both check-in and check-out couldn't have been more friendly and helpful.

The door would not close good. Road to location was bad

Great atention, kind people, good breakfast. gym and the pool, coffee all the time at reception

Not a very scenic location.

NICE EXPERIENCE!!!! GREAT LOCATIONS

The kitchen staff the receptionist like all the staff in general and the security. And he director of sales was really good and tried to help out with our situation The carpets were stained and has mold and smelled.The ac was also leaking and when I asked the front deskabout it; they didn't do anything.

Good

Exceptional

.

Good location a little had to get to but not horrible.

The stuff

No coffee in the room

Pleasant

Very good

A little difficult to find the entrance. Needs a bigger sign at the street.

Pool and breakfast with vegetarian options. A little difficult to find the entrance. Needs a bigger sign at the street.