Quality Inn & Suites Council Bluffs - Omaha East

Check in was a disaster. Keys didn’t work then staff walked us to the room used a master key to let us in and left to get us new keys. Then forgot about us. So after 30 min had to pack up all our stuff and walk back to the front desk. Got keys but had to change rooms twice more due to things not working (fridge and tv). Took nearly 90 min to get to a room with keys that worked.

They had roaches very bad had to check my stuff to make sure I didn't bring bugs home I was very uncomfortable for the price

It was a bit dirty and smelled of smoke. Had a dirty hand towel, towels were very worn and thin. Very much outdated, in my opinion needs a great bit of work. Bed cover had small burn holes. Sheets were clean, pillows a bit small. All in all it served the purpose for a good sleep and a hot shower.

Absolutely disgusting and run down! There was mold in the bathtub, a broken mirror on the wall, smoke detector was missing, duct tape hold dresser drawers together, electrical outlet covers missing, bathroom door handle was completely broken and pushed through the door. The pictures on the website must be 15 years old.

Should have known when we first checked in and saw a dead bug in the bathroom floor abd a wet bath mat in the tub to just walk away but gave them fhe benefit of the doubt...the first night there 1 of 2 beds there was unusable when I pulled the top blanket back every blanket after that and the bed were soaked called the front desk basically got called a liar and told they had an extra pillow but no extra bedding we ended up sleeping on the couch/futon now for the 2nd night sitting on the futon my daughter and I saw 2 roaches crawl towards in the floor we tried killing it and even got a photo. Called the front desk and was told they came from us having lots of dogs...we had our 2 service animals with us and I assure they don't have roaches I argued with him told him he was stupid my dogs don't have roaches told him we were checking out and wanted a full refund he basically told me to go to hell!!! So I called customer affairs for the hotel chain and launched a complaint was told this was not ok and that if when we checked out we weren't given any compensation to call back and let them know and it would be added to the case complaint (which we did since he basically told us good riddance). I will never use that hotel again they have soured us for all quality inns.

I traveled all over the world Hands down worst "hotel" ever Filthy, bugs in room, staff was horrible: Was only room available for College Baseball World Series. Nothing else available. checked out after one horrible night Charged me over $500. Tried to get a resolution but "it's our policy" DO NOT STAY AT THIS CRAP

My whole room rug was weat. Skechy and nasty. Paint of wslla was wrong. Smell and mold Not good at all Worst i ever stayed

Horrible

Do NOT stay here. Room was dirty. Tub and sink in room were cracked and rusted. Towels were dingy. Picture on the wall was broke and glass just hanging there. Headboard had symbols scratched into paint. Had a glade air freshener plugged into wall outlet. Asked front desk to cancel and refund my room as it was unsatisfactory to stay in. He would not refund our stay. Said nothing was wrong with room. We left anyways. Multiple families were leaving due to the conditions of their rooms. Tried calling hotel the next day and phone kept ringing. Unable to speak with anyone. This hotel should not be listed on hotels.com.

Bugs, hard pass. Upon being warned by someone in the lobby already trying to check out due to roaches we didn't even check in.

It sucked, sausage links,boiled eggs,it looked like no one really cared about the selection of items.It felt unprofessional. Real pillows,no telephone in the room,a window that was tampered with at sometime, exhaust fan that didn't work in the bathroom and a shower that wouldn't freeze you or fry you,no in between!

Property was not attractive. Bathroom needed repairs: no light over mirror, no sink stopper, shower leaked on floor. We paid in advance, otherwise we would have changed hotels. Very disappointing.

Older facility that is very dated. Room was clean but had a smell so a little air freshner would have been helpful. Staff always helpful and friendly. Very close to downtown omaha and casinos as well as places to eat.

There was no way I was going to put my family through that or stay at what appeared to be an unsafe hotel. I immediately called the hotel and was told that if Expedia contacted them, they would approve a refund. I recorded that conversation. Expedia then told me the hotel had to issue the refund. I have documentation of both conversations. The reservation was $1,700. Instead of canceling the stay, they charged my card for the full amount even though they knew we were not staying there. We never checked in, never used the room, and made it clear we were leaving because of the safety concerns and because the property was nothing like it was represented online. I blame Expedia for allowing photos that were completely misleading and failed to represent the actual condition and environment of the property. I also blame the hotel management for charging my card despite knowing we were not staying and despite agreeing to a refund. To this day, I still have not received my money back. I keep getting passed from one person to another, with everyone avoiding responsibility and no one resolving the issue. I have documented proof that both Expedia and the hotel agreed to refund the reservation, yet ne

Poor

It is grossly misrepresented on here, the photos are either 20 years old or AI touched up. Its feels very unsafe with drug addict type characters hanging around the lobby and grounds, its fithly beyond belief and completely uninhabitable. The way this hotel is described and portrayed on Exspedia is borderline fraudulent. The rooms on the photo are not the rooms at this hotel. The carpets have holes in them and the whole place is filthy beyond belief.

Did not partake had a early flight departure Appearance of sloppy renovation

Stay away

When I arrived it was clear the room wasn't clean. The kicker was the blood stain on the cieling. Regardless of how low my bar is, a blood stain on the cieling is pretty horrific. I told the receptionist who came and tried to clean it but it wasn't very effective. There were also clear signs of drug use in the room. Burn marks on the furniture and small holes in the sheets. I assumed at the very least the sheets were washed so I did not cancel my room and stayed there for the night. There really wasn't another option unless I wanted to spend nearly a grand for another hotel and I wasn't in a position to cancel my stay and not get a refund. When I got back to the room, very late almost 3AM, that is when the roach infestation made itself known. I found a roach on my pillow and in the sheets. I got rid of them and found a bunch more by the window. I spelt as far from them as I could and I still ended up with them crawling on me at night. I canceled in the morning, I wasn't staying there any longer than I had to. I was able to find another hotel that had rooms open up that day, and feel fortunate to have been lucky enough to book one.

First room I received had what appeared to be a metal toy gun frame (hard to tell, looked like a toy) and shattered glass outside of the window that I couldn’t lock. I politely asked for a new room and received a room with holes in the door and you could see into the room and out to the hall if you were tall enough which I was. I stuffed the holes with toilet paper. There was some not very tasteful graffiti on the window and window sill that said “RIP” and “push it deep in my ***”. The bed had cigarette burns. Underside of the bed was kinda gross. The fridge had some leftover insulin from the last guest (I really hope it was insulin). The AC was beat up and could use some physical repair. The bolt lock on the door had a screw sticking most of the way out. Bathtub had pink and yellow stains which I hoped was stains and not something else. Kids set off fire crackers while I was trying to fall asleep. To top it off the single queen bedroom was $190 per night.