SureStay Plus Hotel by Best Western Coralville Iowa City

Quiet; good water pressure; 24 hour fitness center had weights, elliptical, bicycle, and treadmill; free breakfast was all carbs, make your own waffles, cereal, Yoplait yogurt, bagels, cheap muffins, apple juice, orange juice, and eggs/bananas/apples until they run out; my mom said the coffee was okay, but not great; ditto for the black tea; they also have decaf tea; no coffee maker in room; microwave in room; mini fridge in room has a small freezer section; temp controls on AC work great

Not so good. People drinking behind the building to poor condition of the room, wont be back.

The hotel very clean breakfast bar nice and clean. Parking was very tight.

Clean and up to date. Fair breakfast selection.

The room smelled very stale. There was no trash can in the restroom. The curtains did not block the light from coming into the room in the morning.

Great Staff.

There was an odor that was unpleasant in the building.

Don’t let the reception area fool you, updated and remodeled to look current, the rooms are OLD. The hotel is geared and used by working men in heavy protective boots which you will hear ALL NIGHT LONG. Staff was nice and Breakfast was good. Location to other places, Scooters, highway, restaurants was great. But the overall look and feel was a throw back to 1980, my room was not clean and there was coffee all over the inside of the door when I walked in.

Very good

I liked the location because it was close to stores, restaurants and the mall. The room could have been cleaner. The beds were so hard and the pillows was flat and clumpy. Overall everything about the bed was terrible and I didn't sleep well at all. Also the room had a muggy smell to it and the AC was not working very well. The bathroom floor was dirty, the walls were unkept and needed a new paint job. The tub was so terrible and disgusting. The floors were uneven and felt bumpy on your feet.

First floor window didn't lock, was moves to a new room then that one had hair in tub drain and it drained slow, dental floss on floor, main areas smelled of smoke and had not been cleaned well for awhile. Only ice machine that worked was on 3rd floor. Would not return.

I like that the property was quiet the room wasn’t very clean I kept finding other people hair and stuff like in random areas

The beds were comfortable and the staff were very nice. The location is good, as well.

See stayed 1 night. Very quiet and comfortable room.

Bathroom was nasty with hair and mold EVERYWHERE. Broken tiles and stunk. Staff didn’t even care

Nicw

The bed and bathroom/shower were nice. The towels were thread bare. The stairwell was dirty and there was vomit on the 2nd floor stairs. There were holes in the door frame. The temp was set to 66°... TOO COLD!? The little ggage cart was coming apart at the clothes hanging area

Very good

The bathroom fan had an average amount of noise, but the bathroom door hinges did not squeak (which does happen a lot). The shower temperature and water pressure were great. (1 star) The mattress was softer than we would have liked, but we still felt well-rested every morning. The air conditioner wasn't overly noisy at bedtime, and was off most of the night. The adjoining rooms and hallways were absolutely quiet, despite the hotel being at full capacity for the four nights we stayed. (1 star) The breakfast area was clean and well stocked, with a good variety of food, including fruit that was quite fresh. (1 star) The front desk staff was very helpful. As previously mentioned, they handled our concern about the bathtub area promptly, and they were very efficient checking us in for two rooms that had different arrival/departure dates. (1 star) Based on these factors, my overall rating is 4 stars.

I would never stay at this hotel. From the pictures on the website and the location, it seemed to be a nice place. But when I arrived to the hotel parking lot, it was a very different atmosphere. There were young to middle-aged men loitering all around the outside of the hotel, and in the lobby. There were smells of various kinds, that I do not want around my children. The vibe and the atmosphere felt very unsafe. I knew right away that this was not a good or safe place, even by the look of what was going on in the parking lot. I had only made the booking less than an hour before I went into the lobby of the hotel, and they would not refund my money, saying that Expedia would not allow them to do so. I have reached out to Hotels.com/Expedia, and they have told me they can’t refund my money unless the owner or manager of the hotel allows them to do so. They said it would take 72 hours to get a reply of yes or no for the refund. One blames it on the other. A horrible way to do business. Went to another nicer hotel in the same town, and the person at the reception told me that they would not send their worst enemy to that hotel, that they are known for very shady things happening there, including human trafficking. I thanked this person for letting me know, because it confirmed what I was seeing and sensing when I went there myself. Hotels.com/Expedia needs to take SureStay Best Western in Iowa City off of their register, it is not safe or worthy to send customers.