Uptown Suites Extended Stay Charlotte NC – Concord

Spend 7 days there no one cleaned the room when I ask they say my floor only cleaned on Thursday I asked for towels and soaps never get it ask for extra pillows never get it no blanket was in the room

Good

I appreciate they hospitality

We stayed 3 nights in the housekeeping, was every other day.

Great experience. Room was nice and clean

Well, the staff was helpful. The property itself left a lot to desire. I drive a decent car and upon arrival my car was circled by what appeared to be residence of the hotel as I walked into the lobby a woman whom urinated on herself sat on the lobby bench. I notified staff that she had urinated on herself, and the bench was not cleaned. There were also a couple of vehicles there that appeared to have people living out of them. I was not comfortable, staying there and checked out within 10 minutes.

Decent place, good price and great location. But it needs work and it could be cleaner

Room service only once a week.

Yes

Room 123 smelled terrible like cat pee and musty B/O. We asked for something for the smell and the employee seems like she couldn't have cared less. We could not stand it so we left got another room down the road. My clothes were stained with the smell. I had to deep clean and change the filters on my CPAP machine because all I could smell was that room.

It was clean but they had no toilet paper they said the truck was supposed to come but didn't

Pleasant

Good

More toilet papers

Exceptional

Nothing Made reservation with my name followed by my sisters name so she could check in before my flight arrived for the Concord, NC location on Commons Park Cir. On Friday May 15, 2026 around 5:10pm my sister stood at the counter for a good 5 minutes with no service, while her cats waited in the hot car. When the staff member finally arrived, she was very rude. She wouldn’t let my sister check in and then proceeded to tell her cats were not allowed. No where in the policy does it say cats, just says pets allowed. My sister ended up going to a different hotel, and paying more. I was still charged $100, not because of no-show, my sister did try to check in. The service was totally unsatisfactory. I don’t know if it was just the employees bad attitude, or a company as a whole. Unless I get a refund, I’m going to assume the latter. I would greatly appreciate a follow-up response from corporate, or the General Manager Crystal Cody.

Some alarm going off at 7 AM. Not sure if it was a fire alarm since the fire department showed up

Rates are good, room was clean. Some alarm going off at 7 AM. Not sure if it was a fire alarm since the fire department showed up

No toilet paper but overall fine

Room smelled old. But clean. No toilet paper.