Comfort Inn & Suites San Bernardino

The rooms smells really bad as soon as we got there. A lot of people smoking marijuana. The rooms were supposed to be non smoking because I have 4 babies and it was horrible. They don’t have any supervision and a lot of homeless people were coming in the hotel from a back door and nobody would say anything to them and they will sleep inside. My kids were scared and I was too. It’s been the worse hotel. Pool was nasty.

The cleanliness was spectacular There was nothing about the place I didn’t like

Very good

Close to freeway. So many things in our room were dirty, broken or missing. Hotel lobby, hallways and bathroom smelled like “skunk” even though it states it’s a non-smoking facility/rooms. We received a message through Booking stating it’s either cash or card deposit but once arriving they stated it’s ONLY Cash deposit. We did complain about the state of our room and they offered to switch us rooms but they were in similar/worse condition.

I have been staying at this establishment on an offer for four years and the customer service just gets worse specifically with the supervisor who's consistently on her phone and doesn't even bother to hang up to attend to customers and never is at the front desk where she should be, multiple occasions she has little baby back there with her while she's working, she's never dress professional always in some leggings or something ghetto and one time even disappeared with a male worker for well over 30 minutes which I guess is now her boyfriend so who knows what they were doing while she's on the clock and has customers waiting!! Shes very unprofessional and makes this establishment look like bad and ghetto

Reeked of pot and cigarette smell. Stains on the lampshade and carpet. There was no remote for the tv so I had to use the controls on the back, but it didn't matter because the picture kept blacking out so I just left it off. The AC unit had a very loud rattle whenever it was on, so I didn't have it on overnight. There was no stopper in the sink and my earbud fell down the drain. The key to my room kept deactivating and require three trips to the front desk for assistance. I do not recommended this hotel.

Carpet was terribly stained and not vacuumed. Bathroom floor not sweeped nor mopped. Once it hit dark the parking lot became full of people hanging around who seemed to didn’t belong there, also women of the night.

Exceptional

Erica, the management team at Comfort Inn, sets the bar for outstanding guest service. From the moment I arrived, she prioritized my comfort and made every aspect of the stay feel effortless. Erica is incredibly responsive, proactively checking in to ensure I had everything I needed and swiftly addressing any questions or requests. What stood out most was her genuine attention to detail. She anticipated needs before they came up—arranging flexible check-in, coordinating with the housekeeping team to ensure clean, quiet rooms, and personally confirming the breakfast setup to suit my schedule. Her communication is clear and reassuring, making the experience smooth from start to finish. Erica’s leadership also shines through the staff she directs. The team operates with a welcoming, can-do attitude, and it’s clear they’re well-supported and aligned with her high standards. This creates a consistently pleasant atmosphere throughout the property, from the lobby to the guest rooms. If you’re seeking a stay where the emphasis is on your comfort and convenience, Erica at Comfort Inn is the standout reason to book. She truly goes the extra mile to ensure your stay is not just good, but exceptional. Highly recommended. Nothing I fully enjoyed my stay

My room smelled like curry and cigarettes. Asked to switch rooms but they said they were booked out.

The bed linen was clean. I had no choice but to stay somewhere inexpensive in this city. This was the worst hotel experience of my life. The pool was disgusting, and swimming there simply did not feel safe. Everything looks beautiful in the photos on the website, but in reality the entire place is in a depressing condition. Inside, everything smelled strongly of weed. The breakfasts consisted of “plastic,” processed food that was completely inedible. I only managed to eat an apple. I paid $120 per night, but it would have been much better to pay an extra $40 and stay at literally any other hotel.

1bed was wet. Mold in the ceiling of the restroom

The stay could of been better That the hotel was near restaurants The heater in the room didn't get hot. We let the reception know . The guy said it will warm up .It never warm up it blow out cold air. It was a cold room. And the receptionist never came to check about the heater.

Pleasant

Okay

Exceptional

We’ve stayed here before because it’s a convenient location for the NOS center. This time we had no bedding for the pullout couch and the front desk man said they were out because it was a full hotel. He was also in the middle of smoking which we don’t care about, it’s not our business. It could’ve been the reason he was too lazy to help us out. The next morning I asked a housekeeper and she immediately gave us pillows and bedding. (A big thank you to her, that made our day). My friends had to sleep the first night on the “bed” with absolutely nothing. Mind you the mattress was stained with so many things, and is incredibly uncomfortable. I guess that’s what we paid for but the situation with the front desk was not okay. He knew our situation and didn’t care.

Nite clerk Morning staff was very rude and there alot of DRUG ACTIVITY AND WEED SMOKING THRU THE BUILDING

Everything

Bad