Staybridge Suites Colorado Springs North by IHG

We were unable to access our room with our keys, and after four trips up and down to the lobby, the front desk finally sent someone upstairs to help. They were also unable to access the room. When we finally got in, our bathroom was brand new, but installed in a way that wouldn’t even close. The front desk did help us move to another room at that point. We made it to the pool, and discovered the hot tub was drained. They offered for us to use the neighboring hotel’s pool and hot tub, but their’s was also out of service. This stay was more work than relaxation with two young kids in tow.

The staff were super nice and helpful. We had a problem first night there with room we booked not available. They were upgrading lock systems in hotel. They called shared of time and gave me options. Made things right. The rest of the stay couldn’t have been any better. Staff cleaned our room daily and did a good job. The breakfast bar was very good and much better than usual continental breakfasts at hotels. Mon-wed they have a dinner also but we never were present to try it out. The hotel is in a great location for access to shopping etc. the back of the hotel has some nice trails you can go walk on with a little stream flowing through. Not sure if I was trespassing on someone else’s property or not but I don’t think so. Will gladly stay again when staying in Colorado Springs.

When you check in at the hotel, make sure to ask that the rate charged to your card matches the rate you reserved with hotels.com!

Good location, pet friendly w/fee. Breakfast buffet okay. Large room

Generally good, but some aspects of the property was 'tired', for example, new doors were starting to be fitted as exiting doors (including ours) had locks that took between 2 and 7 attempts to open. Staff was courteous, but leadership was clearly lacking. Overall, it was fine.

Breakfast was mediocre at best. It wasn’t staffed properly I’m assuming as food was always out as were clean dishes.

Love having a separate bedroom, and kitchen and TV sitting area. It’s makes traveling with others so much better. Breakfast had good options and real fruit bowl

I liked the front desk clerk was friendly Toilet would not stop running ,had to turn the water off, the rooms are run down and the price is ridiculous for what I got, the floors are so loud, I can hear everything from upstairs, every foot step, every time they sit, squeaking is frustrating! The outside was dirty, some person dumped the trash out of her car ,she had it so back she couldnt even see , the staff left her mess there, then someone picked up the other half and the rest is sitting there near the front entrance, was very disappointed as this was a relaxing weekend I spend money on, it wasnt at all! The glass on the cabinet in the kitchen are so dirty and smeared. I cleaned everything when I got here as I had no idea what was really done!!! Sad for the $$ I spent!

Good breakfast, clean and Very helpful staff.

The rooms were clean and so was the bathroom as far as on the surfaces. I found some trash under my bed from the previous person. There was a top to a drink from a gas station it looked like and some other food item container but I left it there. The breakfast was pretty much like other hotel breakfast. They didn't have the juice machine working Monday morning when I went down there. I was never told about the dinner social when I checked in and it didnt say anything about it when I booked it on hotels.com. I could have saved more $ on my trip would I have known that. The inside was clean but not the outside area so much. I thought there was alot of scum in the pool. It was very green the whole time we was there and I booked the hotel for the pool for the kids and the hot tub for myself and friend because we ran a trifecta spartan races over the weekend and needed someone warm to soak in to relax. It seems like everywhere you go the hot tub is closed. And it was looking really dirty in there. I just ended up taking warm baths to suffice. At least the water inside was super hot. The grill out there could have used some detailing on cleaning. I saw a bucket by the door on floor 1 going inside from the back with nasty water, gloves, cigarette butts just sitting there for a few nights. The basketball court could use fencing on the sides so kids aren't hitting vehicles out there. My car got hit once while I was sitting in it. No telling how many other times it happened.

We stayed for an extended weekend get away. It was a great experience. The hotel itself could use some upgrading. But overall it was a comfortable place to lay our heads while ventured out during the day.

There is no maintenance on the weekend, the room had a slow running toilet when we arrived. I had to have them find a plunger, so I could take care of it myself. We were told the pool was heated and ready for use, it was not

Room was very clean, but the breakfast needs help.

Location The eggs.

The eggs.

Pool and hottub outside where closed with no notice or warning. Our shower screamed at us every shower... so loud and horrible. Pet friendly had a dog barking none stop. Better get to breakfast early because once they run out you're SOL and no butter. Outside property in sitting areas are not kept up.

Breakfast was good! Room was clean. Staff was very friendly and responsive.

Exceptional

Beautiful hotel... great views and convenient

The big rooms Beds are hard