Tru By Hilton Cleveland Midtown

Clean

Staff was welcoming, friendly and most helpful w information about the area.

This hotel is in a great location, easily accessible to major highways, downtown, medical/university/arts districts, etc. Ample, free parking. Free breakfast is standard fare; suggest getting enough to take edge off morning hunger and then go find real breakfast at any of the nearby local restaurants. Room was clean and comfortable.

For the price, we expected the basics — but the tissue box was empty and the blackout blinds were stuck halfway, so the sun made sure we were up bright and early in the morning. Small things, but hard to overlook at this price point.

Friendly staff

Overall I was happy with the hotel could be a little more organized, the staff were wonderful .5 star.

Great experience!

Everything was good!

Very mediocre place. It has a bed (not particularly comfortable) and a TV. The products in the bathroom smelled gross. It’s not located near anything.

This was a nice surprise! The room was clean, climate control worked well, and the bed was the best part with great bedding, comfy pillows, and a wonderful mattress. After a full day of travel I was ready for a good night’s sleep and this hotel delivered on that. I’ll stay again when I travel through.

Good location, easy to get on highway. Free parking, breakfast includes hot food. Quiet, clean and comfortable room. There are a few markets nearby. No problem using WiFi in the room. none

Very friendly staff Elevator needs work. Breakfast was good but could be better

Poor

Pleasant

The hotel wasn’t far from the downtown core and it didn’t cost much to Uber there. The staff were quite outgoing and personable and breakfast being provided really did help get the day started without headaches. A big, open parking lot provided peace of mind so as to not having to worry about getting a ticket. Having a gym is great to keep those muscles fit and I especially loved those cubby chairs in the lobby — shaded, comfy and with a desk. Nothing really comes to mind in terms of negative aspects

Great service and very clean

There were a variety of choices for the complimentary breakfast, and the dining area was nice with plenty of seating. The room was clean and spacious with plenty of towels in the bathroom. The room had plenty of electrical outlets. There was even a guest accessible laundry room on our floor which was nice. The parking area was convenient with no need for valet service.

Great location close to downtown half the price of the hotels downtown very clean lots of free parking

The hotel is newer and clean looking. Staff friendly and helpful and polite. The bed was comfortable. Air conditioner worked well.Big bathroom and nice walk in shower. Soap and shampoo products provided. Plentiful food to pick from for breakfast. Hotel was easy to find. Not much around hotel to get something to eat.more like out of way.

Exceptional